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Age Assurance and Online Safety

Operated by: PXL NexQuantum Ltd, Republic of Cyprus (EU)
Applies to: Guests, Members, Free Users and Earners

1. Yunoh is 18+

You must be at least 18 to use Yunoh in any capacity, or the higher age of majority where you live. There is no under-18 mode and no parental-consent route. A minor must not reach the Platform and must never appear on camera, on either side. What stands in the way is not the same in every place, and this page says exactly what it is. In the United Kingdom, Brazil and Japan nobody reaches a Session until an identity document has been verified. Outside those gate countries every User confirms that they are 18 or over before any Session. Every Earner has had their identity and age verified before earning anything. A confirmation is not a verification, and section 8 states plainly the gap that leaves.

2. Two checks, and neither replaces the other

Everyone confirms that they are 18 or over before using Yunoh. Beyond that confirmation, Yunoh runs two separate checks. Both are run by our own identity check, built and operated by us on our own systems, in our Google Cloud environment in the EU.

Check Who When Method
The age gate Every User in a gate country (the United Kingdom, Brazil and Japan), on either side Before any Session, any Message and any purchase Identity verification: a government-issued photo identity document, with a liveness check and a face match of a short live video (the live capture) to the photograph on the document
Earner verification Every Earner, in every country where Earner status is open After we accept the application and before anything is earned Identity verification: a government-issued photo identity document, a liveness check, an age check and sanctions screening, together with payout details

Neither substitutes for the other, and passing one is never passing the other. The age gate decides whether the service opens at all to a person in a gate country, where there is no Guest access. Earner verification decides whether a person may earn; it is never optional, deferred or waived.

Outside the gate countries, a registered User confirms their age at registration. A Member who pays by card is additionally screened by a payment-card signal at that purchase; a crypto purchase carries no card signal, and nothing replaces it. A Guest and a Free User rely on self-declaration alone. We state that gap plainly, at section 8, and we may require any User to complete identity verification at any time. Neither check is a condition of using the camera outside the gate countries: a Guest, a Member or a Free User there has passed neither, and has passed identity verification only if we have required it of them.

3. Earner verification

Earning is optional; verification comes before it. A Free User may apply for Earner status from the Wallet. We review every application and may accept or decline it. If we accept, the applicant completes Earner verification (a government-issued photo identity document, a liveness check, an age check and sanctions screening) and gives payout details. Earner status starts only when that is complete. Nothing is earned before then: no Coins are credited, stored or held for a User who is not an Earner, a Session or Direct Call taken before that point is unpaid, and nothing is credited later for it. Earner verification applies to every Earner, in every country where Earner status is open, and there is no provisional Earner status and no verify-later route; if the check cannot be run, no new Earner status starts until it can. Every Earner verification decision is taken by a trained person: the automated checks inform it, and nothing is approved or refused by automation. Camera access does not depend on Earner status: a Free User takes part in Sessions without Earner verification, and sections 4 and 8 set out what stands before the camera.

What it checks. Three checks in one flow: a check of a government-issued photo identity document, such as a passport, national identity card or driving licence; an age check against the date of birth on that document; and sanctions screening. With it you give payout details. We pay approved requests in cryptocurrency, to a wallet you have confirmed is yours, held in your own name. Bank transfer to an IBAN account and Wise are coming soon. If you choose a crypto payout we also ask for one document showing where you live: a utility bill, a bank statement or your passport. We accept only unexpired, unedited documents issued by a competent public authority, and you pass the age check if the document is genuine and its date of birth shows you have reached the minimum age for an Earner where you live: the minimum age in your country, which may be higher than 18, is shown when you apply.

Liveness, and the biometric comparison. A document alone can be borrowed, so the flow includes a liveness check, confirming that a real person is present at the device. Where our identity check compares a short live video of you with the photograph on the identity document, that comparison is biometric data, and we ask for your explicit consent before the capture. Before capture we tell you what is taken, why, by whom and for how long, and that you may refuse. No biometric template is stored: the comparison is run and only its result is kept. Sanctions screening is run against the UN, OFAC, UK and EU consolidated lists, and you declare whether you hold or have recently held a prominent public position. If you refuse, you cannot complete Earner verification and cannot become an Earner; you may continue to use Yunoh as a Free User. A deliberate attempt to defeat the liveness check or the comparison is circumvention under section 7.

What else the document confirms. Earner verification confirms from your identity document that you are a woman; Earner status is open to women. We check this so that a Member matched with an Earner is matched with a woman, and so that nobody earns by presenting as someone they are not. It is read from the document, never judged from your appearance.

Outcomes and residence. Earner verification ends in a pass, and Earner status starts once payout details have been given, or in a refusal. Where verification is refused, Earner status does not start, nothing accrues, and you remain a Free User. We give reasons so far as the law permits, and every refusal can be reviewed by a person under section 6. Earner status is open only to residents of the countries on a closed list that we maintain and do not publish: the European countries, and a small number of countries outside Europe that we have opened one by one. It is not open to residents of the United Kingdom or the United States, both of which are open for using Yunoh. You are told when you apply whether your country is on the list. Eligibility is decided by your verified country of residence. It is stated in your application, confirmed against your identity document at Earner verification and corroborated by your payout details. Tell us within 30 days if it changes; continuing to earn from a country outside the list after that is a breach.

4. The age gate

4.1 What it is. The gate countries are the United Kingdom, Brazil and Japan. Every User in a gate country, on either side, passes identity verification (a check of a government-issued photo identity document: a passport, a national identity card, a residence permit or a driving licence, as our rules for your country list them; in Japan, a passport or the front of the My Number Card, never a driving licence) before any Session, any Message and any purchase. In Japan a passport keeps the automatic path; a My Number Card case is decided by a person from the front of the card, and the back is never asked for. The United Kingdom is a launch market, and the gate applies there from launch. There is no Guest access in a gate country. It is document verification, not self-declaration: the check confirms that the document is genuine, that a real person is present at the camera and that the person is the one on the document; your date of birth is read from the document. Verification of a government-issued photo identity document is among the methods Ofcom's guidance accepts as capable of being highly effective; our check is built to that standard, measured in the lab and in production, and we keep the evidence. Where our identity check compares a short live video of you with the photograph on the identity document, that comparison is biometric data: we ask for your explicit consent before the capture, and no biometric template is stored. A person who refuses cannot pass the gate, and so cannot use Yunoh in a gate country. A person decides every age check: nobody is let through or refused by an automated check alone.

The gate sits before the service, not the checkout. There is no self-declaration route into a Session in a gate country, and no Matchstick of any kind (bought, granted or promotional) opens a Session there for anyone who has not passed. There are no Guest free minutes there: a Guest is unregistered and cannot clear the gate as a Guest. The only surface reached first is a landing page with no user-generated content and no purchase path. Behind the gate the product is the same as anywhere else: the same signup grant, bundles, Sessions, Messages, Direct Calls and terms for a Member, and the same free use for a Free User. Earner status is not open to residents of the United Kingdom; that is a rule about residence (section 3), not a consequence of the gate. Where Earner status is open in a gate country, an accepted applicant there passes the age gate first and Earner verification as well: passing one is never passing the other.

4.2 Why it is universal, and why that cannot be narrowed. The check is never risk-triggered, never activity-triggered and never applied to a sample, in any gate country. In the United Kingdom the reason is statutory, and it constrains what we may ever do to this gate:

  1. Sections 11 and 12 of the Online Safety Act 2023 (the children's risk assessment duty and the children's safety duties) apply only to a service likely to be accessed by children.
  2. Section 37 decides that by the outcome of the children's access assessment required by section 36.
  3. Ofcom's guidance: that conclusion is open only to a service operating highly effective age assurance together with access controls that keep non-verified users off the service, and self-declaration cannot meet that standard.
  4. Our section 36 assessment concludes that child access is not possible, and it reaches that conclusion only because every UK user is verified before access.

A check applied to only some users leaves untested users on the service; the conclusion falls with them and sections 11 and 12 return. Universality is the minimum this position requires, not a margin over it: narrowing the gate to a risk signal, an activity, a purchase or a sample breaks the chain.

The assessment is completed, written, dated and evidenced before launch, and repeated annually. Until it is completed we treat sections 11 and 12 as applying, and if its conclusion changes (or if the gate ever ceased to be universal) they engage immediately.

4.3 How we decide you are in a gate country. We decide which country you are in from your internet (IP) address, and an address we cannot place is treated as being in a gate country. A VPN, proxy, hosting or data-centre address may be treated as being in a gate country. Once your Account has been seen in a gate country, the check keeps applying for a time whatever address you use, and may keep applying permanently. Our staff can require any Member to complete the check, and can never waive it. We do not use the country you declare or the country of your payment card for this.

5. What we receive, and what we keep

At the age gate and at Earner verification the check is run by our own identity check, and we are the controller. It is run on our own systems, in our Google Cloud environment in the EU. A Google AI document reader (Vertex AI) may read the document to transcribe it and to look for signs of forgery; it keeps nothing, is not trained on it, and never decides. The identity-check files are stored encrypted in our file storage in the EU (Cloudflare). Our check also uses risk signals about the IP address and email address used, and, once we use it, about the phone number (the Privacy Policy names the suppliers and what each receives); no tool decides, and a person considers every signal. No biometric template is stored at either check: the face comparison is run and only its result is kept. At the age gate the document images, the live capture and the extracted data are deleted at the decision if you pass, and 31 days after the decision if you are refused, so that a review or a re-run can look at them; after that, what we keep is five items and a non-reversible fingerprint of the ID document number: the outcome of the check, the date, the method, the engine version and a case reference, with that fingerprint, which is used only to prevent one ID being used on several accounts. No face-match score is kept at the age gate. Beside that record, the IP address sent for the risk signals in our identity check is kept encrypted for 90 days and then deleted. At Earner verification the live video is deleted within 30 days of the decision, and the identity document record is kept as set out below. We do not allow a Processor to process personal data in production unless it is engaged under a written data-processing agreement meeting the requirements of Article 28.

We keep the record of the outcome, and a review under section 6 runs on that record; a fresh capture or an alternative document is presented through the same check.

We build no facial-recognition database, match no faces across Users, and use none of this for advertising, profiling or training. We do not sell, share or otherwise disclose age-assurance or identity-verification data for consideration, to anyone, for any purpose. We remain responsible as controller; the Privacy Policy governs the legal bases and the retention of the verification records.

Earner verification is different in one respect. Anti-money-laundering record-keeping is our own duty and cannot be contracted out, so the record of an Earner's identity document is kept for the period anti-money-laundering law requires, by us, as the Privacy Policy sets out.

6. If you think a verification result is wrong

A check will sometimes be wrong about a genuine adult. Write to support@yunoh.com, subject "Verification review", quoting the email address on your account and the date of the attempt. The reviewer is a trained person who was not involved in the original outcome. We aim to acknowledge within 3 business days and to decide within 14 days. There is no charge. The same route is open, on the same terms, whether you were refused at Earner verification or at the age gate.

You may put forward an alternative identity document or a fresh capture, and the reviewer will consider it; it is presented through the same check. A capture problem can be retried, up to a capped number of attempts. Where the reviewer concludes the result was wrong it is corrected: the Earner application proceeds or, in a gate country, the service opens. Where the result is upheld we tell you, without disclosing internal thresholds, confidence scores or the document features behind a rejection.

A refusal is not an accusation, is not published, not shared with other Users and not held against you elsewhere. Outside the gate countries, a person refused at Earner verification cannot become an Earner and may still use Yunoh as a Free User, free of charge, unless a person confirms that they are under 18, when section 7 and the Child Safety Standards apply. A person refused at the age gate has the same free review but cannot use Yunoh in a gate country at all, in any capacity, and we will not work around it.

A declined Earner application is a different decision from a verification result, and it is taken by a person, never by an automated system. We tell you the outcome. If we decline, you remain a Free User, you may ask for the decision to be reviewed by a person who did not take it, and you may apply again. Ask for that review at support@yunoh.com.

7. Behind the gate

Re-verification. Passing Earner verification once is not permanent. We may require any Earner to repeat Earner verification at any time; earning and payouts are paused while they do. The usual triggers are: a report or flag that the person on camera may be under age; the person on camera not appearing to be the one who completed Earner verification; a material change to the account (name, date of birth, country of residence, an inconsistent device or location pattern, or reactivation after long dormancy); a defect found in the check; and an audit, a regulator's request or a change in law. It uses the same process. An Earner who does not complete a required re-verification does not resume earning, and no payout is made, until they do; Coins already credited are dealt with under the Earner Agreement. We may also require any User, on either side, to complete identity verification at any time, and may restrict camera access, Sessions or the account while they do. Where the trigger is a suspicion that the person is under 18, an immediate temporary hold is placed on the account at once, pending review by a person.

Detection never stops. A gate at the door is a control, not a guarantee. Detection on Sessions, on Message text, and on every profile photo, scanned before it is shown to anyone, and the response to a suspected minor, belong to the Child Safety Standards, which own them. Report a suspected minor in-product or to childsafety@yunoh.com, monitored and escalated immediately at any hour; a good-faith report that proves mistaken carries no penalty.

Minor-detection and No-Nudity scanning do not answer a non-consensual intimate image, which turns on consent rather than on nudity or age. Those go to ncii@yunoh.com under the Complaints and Content Removal Policy: the depiction is removed within 48 hours of a valid request, as the TAKE IT DOWN Act (Pub. L. 119-12) requires. We make reasonable efforts to find and remove known identical copies on the Platform. You do not need an account with us to make a request.

Circumvention and document fraud are a serious breach: a false declaration of age; a photograph, screen, mask, recording or deepfaked image at a capture or liveness check; another person's identity document, or one edited or forged; someone else capturing in your place; enrolling on behalf of a minor; sharing, selling or renting an account, or appearing on camera in place of the account holder; a new account to evade a refusal or a ban. Each results in refusal, permanent termination or both, and where relevant a report to the authorities, on a reasonable belief, whether or not the attempt succeeded.

8. Guests, Members and Free Users outside the gate countries

Members confirm at registration that they are 18 or over, or the higher age of majority where they live, by an affirmative action rather than a pre-ticked box; a false declaration is grounds for immediate termination. When a Member pays by card, a successful card authorisation at that purchase is a supporting adult signal; we record that it arrived and never store card numbers. A crypto purchase carries no card signal, and nothing replaces it.

The card signal is corroboration, not verification. It arrives late, a parent's card or a prepaid instrument defeats it, and it says nothing about a Member who never buys: a first-time registered Member receives free signup Matchsticks, and so Session time, before any card is presented. That grant is made in every market, including the gate countries; what differs is the order, as 4.1 sets out. This is not identity verification and we do not present it as such. We may require any Member to complete identity verification at any time, and suspend their account or purchases while they do.

Guests and Free Users. A Guest uses Yunoh without registering and gets 5 free minutes of Session time in total, once per person, after confirming they are 18 or over and agreeing to the free-minutes device check described in the Cookie Policy; without that agreement there are no Guest free minutes. A Free User registers on the free side, confirms at registration that they are 18 or over, or the higher age of majority where they live, and uses Yunoh free of charge. Outside the gate countries that declaration is the only front-end control for both, and there is no card signal, because neither has paid for anything. Earner verification does not close this: it applies only to a person who applies for Earner status and is accepted, and camera access does not depend on it.

The gap, plainly. Outside the gate countries a Guest or a Free User reaches a Session on a self-declaration alone, and so does a Member who has not yet bought anything; a Member who has bought by card has a self-declaration plus a payment-card signal, and nothing more; a Member who has bought with cryptocurrency has the self-declaration alone. Everything after that declaration is detection rather than prevention, and we will not call it adequate age assurance: a minor can click through a declaration and reach a live one-to-one video Session with a stranger before anything other than detection engages, and the person on the other side may also have been admitted on a declaration alone. For a Guest the free minutes are capped at five and cannot be extended without registering; that cap does not apply to a Free User or to a Member. This gap does not exist in a gate country, where the gate comes first.

Five things reduce it where it exists. Every incoming match is accepted or passed by the person on the free side, who is never placed in a Session automatically. Either person may end a Session at any moment. Real-time moderation runs on every Session, and an apparent-minor detection places an immediate hold pending review by a person. Our moderation system can flag someone who appears to be a minor for a person to review; it never estimates anyone's age to let them in. We use no facial age estimation to give anyone access. Everyone is asked to report anyone who appears to be a minor. And we may require any User to complete identity verification at any time. These reduce the risk. They do not remove it, and we do not offer them as a substitute for a gate.

9. The UK Online Safety Act

9.1 Part 3 applies in full. Yunoh is a regulated user-to-user service with links to the United Kingdom: Users generate content encountered by other Users, namely live video and audio in a Session, in-Session chat, Gifts, text Messages between friends, the first name a User chooses to show to people they have met, and the profile photo a User chooses to show to a person they are being matched with and to people they have met. A Session being one-to-one and private does not put it, or Messages, outside scope.

We rely on no Part 3 exemption. The closest, for one-to-one live aural communications at section 55(5), fails twice: limb (a), because a Session carries video, which is not speech or other sounds, and independently limb (c), because Sessions carry in-Session chat. Ofcom agrees a one-to-one live video call would not be exempt. No other exemption applies, and we do not expect to meet the Category 1, 2A or 2B thresholds at launch.

9.2 Illegal-content duties. We maintain a written illegal-content risk assessment against Yunoh's actual design, completed before launch and reviewed annually and before any significant change. It covers both surfaces (the live Session and Messages) and concentrates on child sexual exploitation and abuse including grooming; sexual exploitation of adults; intimate image abuse, including cyberflashing (Sexual Offences Act 2003 s.66A) and the intimate image offences (ss.66B-66D); harassment and threats; fraud and coercion; terrorism content; and arrangements involving criminal property.

Our escalation routes are not limited to child safety. Suspected terrorist financing (an offence under sections 15 to 18 of the Terrorism Act 2000) is escalated for disclosure under section 19 of that Act, and suspected criminal-property arrangements under section 328 of the Proceeds of Crime Act 2002. Both go to our nominated officer, our Money Laundering Reporting Officer, the single internal recipient, who decides on external disclosure and on any consent required before a transaction proceeds. This is the route whoever holds the role; it operates from launch, is separate from child safety and from 9.6, and the account holder is not tipped off.

We do not claim continuous human moderation. Automated coverage runs at every hour; human coverage is a staffed moderation shift with on-call escalation outside it, and child safety is immediate at any hour.

9.3 Children's access. The statutory chain and the conclusion are at 4.2.

9.4 Reporting child sexual exploitation and abuse. We report UK-linked CSEA content to the National Crime Agency under the Online Safety (CSEA Content Reporting by Regulated User-to-User Service Providers) Regulations 2026 (SI 2026/268), in force 7 April 2026, which apply whatever a service's size or assessed level of risk and apply to providers based outside the United Kingdom. We register with the NCA under regulation 4(1) before launch: that registration is a precondition of a first report. We also report apparent child pornography of which we obtain actual knowledge to the NCMEC CyberTipline under 18 U.S.C. §2258A, with preservation under §2258A(h). Reporting is not discretionary, and we do not tip off the account holder. The Child Safety Standards own the full pathway: routes, registration, preservation and safe handling.

9.5 Pornographic content and Part 5. Part 5 applies to provider pornographic content. Section 79(7) provides that pornographic content that is user-generated content in relation to an internet service is not to be regarded as provider pornographic content in relation to that service. Everything that appears on Yunoh is generated by Users: the live video and audio of a Session, in-Session chat, Gifts, Messages, the first name a User chooses to show to people they have met, and the profile photo a User chooses to show to a person they are being matched with and to people they have met. Yunoh therefore has no provider pornographic content, and Part 5 is not engaged.

That ground is a provenance test: it asks whose content it is, not what the content shows or how well a rule is enforced on any given day. It survives an enforcement failure. The No-Nudity Standard supports the position and is never the ground for it: nudity, partial nudity and sexually explicit conduct are prohibited and removed rather than published, Sessions are never recorded, and the only stored images are profile photos, each scanned before it is shown and subject to the No-Nudity Standard. Suggestive presentation is permitted and is not pornographic content. The rule is in the Chat Rules.

9.6 Accountability. A single individual, our Online Safety Accountable Person, is accountable for online-safety compliance (the illegal-content duties, the children's access assessment and engagement with Ofcom), reports to the board, and cannot be a nominee or nominee director. The role is held by our Head of Trust and Safety, who can be reached through legal@yunoh.com, which is also where Ofcom and other UK authorities reach us, including with statutory information notices; we answer within the period specified. Anything involving a child reaches us at childsafety@yunoh.com, at any hour. We keep written records of our assessments, measures taken, complaints, enforcement actions and CSEA reports, available to Ofcom on request.

10. RTA, ASACP and review

Yunoh serves the RTA (Restricted To Adults) meta label on every page of yunoh.com, declaring in machine-readable form that this is an adults-only service. Yunoh will apply for membership of the Association of Sites Advocating Child Protection (ASACP) at launch and follows its Best Practices. Neither is age assurance and neither substitutes for any control here: RTA verifies nobody and works only where somebody else has installed and kept filtering software running. It does not narrow the gap at section 8.

Where our controls are insufficient for a market, we change them or do not enter it. This document is reviewed at least every 12 months, before launch in a new market, whenever our identity check, a supplier or the law changes, before any change to the content line, and after any material incident involving a minor.

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Nothing in this document removes or limits any right you have under mandatory local law.