Legal
1. Urgent matters
Urgent. Anything involving a child: childsafety@yunoh.com, treated as immediate at any hour. An intimate image of you shared without consent: ncii@yunoh.com, removed within 48 hours of a valid request; you do not need an account with us to make a request. Anything else: support@yunoh.com. You can also report a User, a Session, a Message or a profile photo from inside the product at any time.
2. The legal pages
Yunoh is for adults only: 18, or older where the age of majority where you live is higher. Nudity, partial nudity and sexually explicit conduct are prohibited everywhere, for everyone, at every price: the No-Nudity Standard, in the Chat Rules.
- User Agreement: who may use Yunoh, how Matchsticks work, how you pay, and what governs the rest.
- Refund Policy: when money comes back, when it does not, your statutory right to cancel, and the model form.
- Privacy Policy: what we hold, why, who sees it, how long, your rights.
- Cookie Policy: what we set, and how to change it.
- Chat Rules: what you may and may not do, and what happens if you break one.
- Age Assurance and Online Safety: the age and identity checks we run: the confirmation everyone gives that they are 18 or over, the identity verification every User in a gate country (the United Kingdom, Brazil and Japan) completes before the service opens at all, and the verification every Earner completes before anything is earned. It also states plainly where we rely on self-declaration.
- Child Safety Standards: what is prohibited, how we detect it, who we report it to.
- Complaints and Content Removal Policy: complaints, reports, takedowns, appeals, intellectual property notices.
- Earner Agreement: Plain-English Summary: not a consumer policy. What you are paid, when, what you are never required to do, and protections that cannot be taken away. Read it before you apply. The full Earner Agreement you accept when you apply for Earner status governs.
- Earner Promotions: not a consumer policy. The conditions of the Starter bonus, the invite reward and the Welcome boost, for Earners who take part.
3. If you earn on Yunoh
Earning is optional. A Free User may apply for Earner status from the Wallet. We review every application and may accept or decline it. If we accept, the applicant completes Earner verification (a government-issued photo identity document, a liveness check, an age check and sanctions screening) and gives payout details. Earner status starts only when that is complete. Nothing is earned before then: no Coins are credited, stored or held for a User who is not an Earner, a Session or Direct Call taken before that point is unpaid, and nothing is credited later for it. Earner status is open only to residents of the countries on a closed list that we maintain and do not publish: the European countries, and a small number of countries outside Europe that we have opened one by one. It is not open to residents of the United Kingdom or the United States, both of which are open for using Yunoh. You are told when you apply whether your country is on the list. Eligibility is decided by your verified country of residence.
4. Child-protection labelling
Labelled RTA, Restricted To Adults site-wide, so parental-control software can block it. Yunoh will apply for membership of the Association of Sites Advocating Child Protection (ASACP) at launch and follows its Best Practices.
Contact
- Anything involving a child: childsafety@yunoh.com (treated as immediate at any hour)
- Removal of a non-consensual intimate image: ncii@yunoh.com (the depiction is removed within 48 hours of a valid request)
- Refunds, cancellation and the right of withdrawal from a purchase: refund@yunoh.com
- Data protection, data subject requests and privacy rights: privacy@yunoh.com
- Law enforcement, government and regulator requests, and intellectual property notices: legal@yunoh.com
- Account, billing other than refunds, payouts, safety reports, complaints and appeals: support@yunoh.com
- General enquiries: info@yunoh.com
- Telephone: there is no telephone support. Support is by email and by support chat in the app.
- Post: PXL NexQuantum Ltd, Voukourestiou 25, Neptune House, 1st floor, Flat/Office 11, Zakaki, 3045 Limassol, Republic of Cyprus
- Company registration number: HE 497211
A request that reaches us at the wrong address is still acted on: we pass it to the right team rather than send it back.
Nothing here removes or limits any right you have under mandatory local law.