Earner Agreement: Plain-English Summary

Operated by: PXL NexQuantum Ltd, Republic of Cyprus (EU)
Applies to: Every Earner on Yunoh, and every person applying to become one

1. What this page is

1.1 A summary, not the contract. Your contract is the Earner Agreement with PXL NexQuantum Ltd, Cyprus company HE 497211, Voukourestiou 25, Neptune House, 1st floor, Flat/Office 11, Zakaki, 3045 Limassol, Republic of Cyprus ("the Company", "we", "us"). You accept it when you apply for Earner status, which has the same effect as signing it. Where this page and the Agreement differ, the Agreement governs.

1.2 What else binds you. Twelve documents are incorporated: the User Agreement, Definitions and Interpretation, the Community Guidelines, the Chat Rules, the Trust and Safety Policy, the Child Safety Standards, the Age Verification Policy, the Payout Policy, the Earner AML/KYC Policy, the Privacy Policy, the Intellectual Property Policy and the AI Terms. Four carry another name in public: the User Agreement is the Agreement's Terms of Service; the Age Verification Policy is published as Age Assurance and Online Safety; the published conduct rules and the No-Nudity Standard are in the Chat Rules, with the Community Guidelines as the detailed conduct document behind them; the Intellectual Property Policy sits in the Complaints and Content Removal Policy. Those not linked are available from support@yunoh.com on request. Read the Payout Policy and the Earner AML/KYC Policy: they matter most to your money.

1.3 Which document wins. The Agreement governs the Earner relationship and prevails over the User Agreement on the Earner relationship, to the extent of any inconsistency. The Payout Policy prevails over it on payout mechanics only (cycle and cut-offs, payout methods, fees, grounds for a hold, dormancy) and cannot remove a protection the Agreement gives you: the 60-day cap on a Wallet freeze, the closed set-off list, the 180-day limit on reversing an accrual and the appeal window of at least six months bind it too.

2. Your status: an independent freelancer, and your own boss

You are an independent freelancer who uses the Platform, and your own boss: an independent contractor in business on your own account (not an employee, worker, agency worker, partner or agent). We do not employ you, and nothing in how the Platform operates creates an employment relationship.

You decide whether to be available and when: no hours, shift, rota or attendance expectation; no quota, minimum, earnings target or acceptance rate; no exclusivity, so you may work for anyone else, including a competitor; no manager, performance review, rating or ranking (a Like count is reputation, not a rating of your work: 9.6); your response rate is not measured. You may pass on any incoming match and decline any Direct Call, without limit and without penalty (section 6). Equipment, workspace, costs and insurance are your own. No employment rights arise: no holiday, sick, notice or redundancy pay, no pension contributions, no minimum-wage or working-time protection, no parental leave.

Two things are ours to set: conduct and safety (the No-Nudity Standard, the prohibition on minors, the prohibition on recording), which apply identically to everyone; and the rate, set by rules that are the same for every Earner (9.1), which you cannot set or negotiate and which we cannot vary for you individually.

These are standing rules. Every change we make to the product or to our policies keeps them true. Levels and bonuses are optional volume rewards that we fund: they never reduce your rate below the starting rate shown in your Earner hub, never carry a penalty and are never an obligation. If a right applies to you by operation of law, it applies, and section 7 applies whatever your status.

3. Becoming an Earner

3.1 Eligibility. You must be 18 or over (or the higher age of majority where you live) with capacity to contract, and you must have reached the minimum age for an Earner where you live: the minimum age in your country, which may be higher than 18, is shown when you apply. No exception. You must also have the legal right to provide services lawfully from your country of residence, including any registration it requires; not be located in or ordinarily resident in a territory under comprehensive EU, UN, US or UK sanctions, nor be named on, or owned or controlled by someone named on, a sanctions or restricted-party list; not have been banned before, unless we reinstated you in writing; and hold one Account only. If any of that stops being true, tell us at support@yunoh.com and stop taking Sessions.

3.2 You start as a Free User, and you apply from your Wallet. You join Yunoh through the ordinary create-account flow, like everyone else. You choose your side when you create your Account, and an Earner comes from the free side: you begin as a Free User, who pays nothing and earns nothing. Earning is optional. A Free User may apply for Earner status from the Wallet. You accept the Earner Agreement when you apply, and you state your country of residence in the application. We review every application and may accept or decline it; that decision is taken by a person, never by an automated system. If we accept, you complete Earner verification (a government-issued photo identity document, a liveness check, an age check and sanctions screening) and give your payout details (section 11). Earner verification confirms from your identity document that you are a woman; Earner status is open to women. We check this so that a Member matched with an Earner is matched with a woman, and so that nobody earns by presenting as someone they are not. Earner status starts only when that is complete. It is added to your existing Account: it is not a separate Account, and you hold one Account only.

If we decline your application, we tell you the outcome. You remain a Free User, you may ask for the decision to be reviewed by a person who did not take it, and you may apply again. Ask for that review at support@yunoh.com; 17.5 applies. A refusal at Earner verification, after we have accepted your application, is dealt with in 11.5.

Earner verification is never optional, deferred or waived. We may require you to repeat it at any time; earning and payouts are paused while you do. Being asked to repeat it is not an enforcement action and is not recorded against you. The checks that apply to every User apply to you as well (see Age Assurance and Online Safety); passing them makes you a User, not an Earner.

3.3 Where you must live. Earner status is open only to residents of the countries on a closed list that we maintain and do not publish: the European countries, and a small number of countries outside Europe that we have opened one by one. It is not open to residents of the United Kingdom or the United States, both of which are open for using Yunoh. You are told when you apply whether your country is on the list. Eligibility is decided by your verified country of residence.

What matters is where you live, not where you happen to be: a VPN, proxy, hotel or trip abroad changes nothing. You state your country of residence in your application; we confirm it against your identity document at Earner verification and corroborate it against your payout details (if you choose a crypto payout we also ask for one document showing where you live: a utility bill, a bank statement or your passport, 11.4); tell us within 30 days if it changes, at support@yunoh.com. Continuing to earn from a country that is not on the list after that is a breach. Where a country signal is unreliable or the signals conflict, eligibility fails closed until the position is clear. We may add or remove countries, including where a payment partner, a sanctions development or a change in law requires it; if we remove yours, that is a non-breach exit under section 17.

3.4 Nothing is earned before your Earner status starts. Until then you use Yunoh as a Free User. You may receive incoming matches, take Sessions and Direct Calls and appear on camera, because none of that depends on Earner status. But nothing is earned before then: no Coins are credited, stored or held for you, a Session or Direct Call you take before that point is unpaid, and nothing is credited later for it. A Gift sent to you before that point is delivered as a Gift and credits no Coins. There is never a balance waiting for you to verify, so there is nothing to claim, to release or to lose if we decline your application or you do not complete Earner verification.

3.5 Agencies. A partner agency may introduce you to Yunoh. An agency is not a party to the Earner Agreement, has no authority over your Account and is never paid your earnings. You contract with us personally and are paid individually, in your own name (11.4).

4. What you do, and what this role is not

4.1 The service. Sessions are private, one-to-one, live video conversations with a matched Member or Guest. You provide conversation and company, and that is the whole of the service. Matches are made automatically by our backend from the people available at that moment, subject to our safety controls. It is always between the two sides: a Member is matched with a Free User or an Earner, and never with another Member. There is no swiping, no browsing and no search, and nobody can choose who they are matched with. You are never placed in a Session automatically: you receive an incoming match and choose to accept it or pass.

There are no public profiles. When a match is offered, you may be shown the Member's profile photo, if one was uploaded, and not the Member's name. During a Session each of you sees the other's live video and Like count, not the other's name or age. Once your Earner status has started, you also see, during the Session only, the number of Matchsticks the Member has left; a Free User does not see it, and no Member is ever shown anyone's Matchstick balance. You must not use that number to press a Member for a Gift, for a Like, for more Matchsticks, for a longer Session or for a Direct Call: that is pressure under the Chat Rules, and it is dealt with as any other breach of them. After a Session, each of you has a private People you met history showing the other person's first name, profile photo if one was uploaded, country, the day of the Session and its length. A first name is shown only to people you have met. A profile photo is shown only to a person you are being matched with and to people you have met. The number of Likes a User has received is shown with that User wherever the User is shown to another User; who gave a Like is shown only to the giver and the User who received it (9.6). Nothing is shown publicly.

We do not record, store or replay the video or audio of a Session; moderation analyses Session video in real time and in transient form (not a recording) and a flagged artefact may be retained under the Privacy Policy.

4.2 What this role is not. Being an Earner is not escort work, solicitation, sex work or prostitution, and not paid physical or sexual companionship of any kind, in person or on camera. "Earner" means a person on the free side of the Platform, accepted and verified under section 3, who provides conversation and company in a live video Session on a platform that permits flirtation and prohibits nudity, partial nudity and sexually explicit conduct: a role, and the word carries no other meaning.

You must never, on or off the Platform: arrange an in-person meeting for a sexual or romantic-commercial purpose; offer or accept escorting, prostitution or any paid physical or sexual service; offer, hint at or agree to sexual conduct on camera, whether for Matchsticks, a Gift or a promise of payment; suggest that Matchsticks or Gifts buy anything beyond continued participation in the Session; or direct anyone to another platform where any of that is offered. Any of it is a serious breach and ends this agreement at once. If a Member asks you for it, the Member is the breaching party: end the Session and report it, in-Session or at support@yunoh.com. You lose nothing by doing it.

5. The No-Nudity Standard

The Chat Rules carry the No-Nudity Standard and the conduct rules for everyone on the Platform, Earners included; they apply to you in full. In short: flirtation, seduction and suggestive presentation are permitted, including lingerie, swimwear, low-cut and revealing clothing; nudity, partial nudity and sexually explicit conduct are not, and the genitals, the anus, the buttocks and the chest stay covered by opaque material at all times. The covered part is the chest, and that is the whole of it: one word, the same for every person on camera. We do not state this rule using "breasts", "female nipples" or "nipples", and neither does any classifier label or product string written from it. That rule is the same for everyone, whatever their sex, gender or body type. It applies wherever you appear or write (a Session, a Direct Call, in-Session chat, a Message), and to your profile photo and first name, and there is no adult area, no opt-in and no private mode where it relaxes.

It is a ceiling, not a target. How you present yourself is your decision alone, and nothing you earn, nothing in your Wallet and nothing about your standing depends on it.

Teasing is permitted; promising an explicit payoff is not. You must not represent, promise, imply or bargain that nudity or sexually explicit conduct will follow (for Matchsticks spent, a Gift sent, more time, or a move somewhere else) and it is a breach whether or not you meant to follow through.

A Member who pressures you is the breaching party, never you. Asking you to undress, to expose anything covered by the Standard, or to perform a sexual act is itself their breach, whether or not you agree, and so is pressing after a refusal, bargaining, shaming, or offering more Matchsticks to change your answer. Refusing costs you nothing.

6. Your right to decline

You may pass on any incoming match, decline any Direct Call, end any Session at any moment, and refuse any request made of you: for any reason or none, without explanation, without limit and without penalty. Not once: every time. A Free User has the same right, and becoming an Earner does not narrow it.

There is no cap, quota or target: no limit on how often you pass or decline, no minimum Session length and no limit on how often you say no. Passing, declining, leaving and refusing are not breaches and are not treated as poor performance. They cost you nothing: not what you earn on the Sessions you do take, not your eligibility for payout or your Earner status, and not matching, any internal signal about you or any decision about your Account. A pass, a decline or an ended Session is never counted against you in your level, which counts only the paid minutes you take (9.1). The Member is never told they were declined. What Matchsticks buy is minutes, and nothing more. A Gift, a Like or a Friend Connection buys nothing from you. None of them buys your compliance.

Your Wallet is never a lever. No deduction, adjustment, withholding, delay or loss of any kind is ever applied to it because you passed on a match, declined a Direct Call, ended a Session, refused a request, did not reply to a Message, or chose to present yourself more modestly than the Standard permits. It is affected only by the accrual rules in section 9, the corrections and set-offs in section 13, and the serious-breach provisions in section 17.

Pass and decline patterns are an internal safety signal only (to find a Member whom many people pass on, or a fault in matching) and are never shown to Members or used against you (7.2). If you feel pressured, by a Member, by the product or by anyone at Yunoh, tell us at support@yunoh.com. We act on it.

7. Automated systems, and your right to a human decision

7.1 Chapter III of the EU Platform Work Directive (Directive (EU) 2024/2831) governs automated monitoring and automated decision-making about people who perform platform work. Articles 7 to 14 apply whatever your employment status, expressly including people with no employment contract or relationship. They bind us for Earners in the EU and the EEA from 2 December 2026, and we apply them to every Earner, wherever you live.

7.2 What is automated here.

7.3 What we undertake not to process. For any purpose connected with your platform work on Yunoh, we undertake not to process, by these systems or otherwise: your emotional or psychological state; the content of your private conversations, except for the safety and lawfulness purposes in 7.2; anything used to predict or infer trade-union membership or activity; anything used to infer your racial or ethnic origin, migration status, political opinions, religious or philosophical beliefs, disability, health, or sex life or sexual orientation; biometric data used to infer any of those; or biometric data processed to establish your identity by comparing it against data held in a database. We also undertake not to collect personal data about you while you are not performing platform work on Yunoh: no system in 7.2 runs outside a Session, a Message or an account action you have taken.

This is an obligation we undertake, and the classifiers are configured accordingly before any Earner resident in the EU or the EEA is subject to them. No output of any of those kinds is to be used in matching, in what you are paid, or in any decision about you, and none is to be created in order to be available for such a use.

7.4 A person decides anything significant, and you may ask for review. No decision that significantly affects you is taken by automated means alone: not a decision to decline your Earner application, not a refusal at Earner verification, not a restriction or suspension, not termination, and not withholding, adjusting or declining payment of a Wallet balance. Automated systems detect, flag, hold and interrupt; a person makes or confirms the decision. Your level is the one thing set automatically: it is a calculation from the published rules applied to your counted minutes. Your Earner hub explains how it is worked out, and you may ask for a person to review your level at any time, free of charge; if it was wrong, we correct it and pay any difference in the next run.

Where one was taken with the support of an automated system, you may ask us to explain it and to have it reviewed by someone not responsible for it. Write to support@yunoh.com. We reply within two weeks, and it costs you nothing. If the decision was wrong we correct it, release anything wrongly withheld and pay it in the next run, in addition to the appeal in 17.5 and your data-protection rights.

7.5 These systems are not used to pressure you to accept a match, stay in a Session or go further than you choose. We take account of their health and safety effects, including the effect of being monitored, and where the Directive requires us to inform or consult representatives of the people performing platform work before we introduce or substantially change one, we will.

8. Messages

During a Session once it has passed the free window, or afterwards from the People you met history, either of you may send a friend request; a Friend Connection needs mutual acceptance and either of you may end it at any time. Friends may exchange text Messages outside a Session; Messages and Direct Calls are between friends only.

You never pay for a Message, and you earn 1 Coin for every paid Message you receive. There is no limit on the Messages you send. A Member pays 1 Matchstick for every two Messages, which we keep; we credit you 1 Coin for each Message of the pair. Nothing is credited for a Message you send or for chat during a live Session, which is free, and these Coins count toward no level.

You are never obliged to reply. Your response rate is not measured, not stored, not displayed, and never affects matching, ranking or pay. Block or mute anyone at any time, permanently and silently, with no effect on your earnings, Wallet, matching or standing. Nobody may send an image in a Message, you included: Messages are text, emoji and stickers. A profile photo is separate, and any registered User may upload one. Messages are stored, because they must be delivered and read later; retention is in the Privacy Policy, and the Chat Rules apply.

9. How you earn

9.1 The rate. In a Session with you, the first paid minute of the call credits you 8 Coins, every paid minute after it pays your level rate, and 100 Coins = USD 1.00, whatever the Member paid for their Matchsticks. The levels, the minutes each needs and the rates are shown in your Earner hub. The first paid minute and the Gift rate are fixed, and the first-minute rate restarts with every call. Your level is set daily by the paid minutes you take, under rules that are the same for every Earner and shown in your Earner hub; a call pays the rate in force when it connected; and your level is never shown to Members and never affects matching. A Gift sent to you credits 11 Coins per Matchstick of the Gift's price, and a paid Message you receive 1 Coin (section 8). The rates apply from the moment your Earner status starts, and to nothing before it (3.4). They apply to Session minutes; to Direct Calls, charged at the same standard one Matchstick per minute and earning you exactly what a matched Session does, with no free window, so the first minute of a Direct Call is paid minute 1; to Gifts, which a Member may send in a Session or from the People you met history, at the Matchstick price times 11, Gifts costing 5, 10, 15, 25, 50 and 300 Matchsticks for the Bouquet, Champagne, Perfume, Luxury Watch, Designer Bag and Diamond; and to every kind of Matchstick: purchased, bonus, promotional and the free Matchsticks granted on signup alike. A signup-grant minute accrues at the call rate: 8 Coins for the first grant minute of a call and your level rate for every grant minute after it. There is no exception.

9.2 Nothing is shared and nothing is split. No percentage is applied to anything: no commission, platform fee, equipment charge or support charge, and processing costs are ours. The first-minute rate, the Gift rate and the 100 Coins = USD 1.00 value are fixed, and the level rates and level rules are not reviewed periodically or floated against processing costs or bundle prices. The same levels and rules apply to every Earner: there is no individual rate, no premium rate and no multiplier.

9.3 Guest minutes. Some people you match with are Guests: visitors sampling the Platform without an Account, on five free minutes. A Guest holds no Matchsticks, so none is consumed, and no Coins are credited for a Guest minute: there is no Company-funded Guest rate, and no Guest line appears on your statement. Guest status is not shown to you during a Session: you see no Matchstick balance and nothing that marks the person as a Guest, and everything else about a Guest Session is identical.

9.4 Accrual, rounding and your statement. Once a Session is billing, one Matchstick is taken from the Member at the start of each minute, and part of a minute counts as a full minute; your earnings for the call are credited at Session end, and your Coin credit and their Matchstick debit both derive from the same paid minutes. The first five seconds of every new match are free. A Direct Call has no free window: it bills from the first second, and the Member is told so beforehand. A minute is charged only while both of you are in the Session: a minute that would start while you are away inside the reconnection window is not charged and credits nothing. Gift and Message earnings accrue when sent. Every accrual, adjustment and payout is its own statement line showing the Matchstick or minute count it derives from. If an entry looks wrong, tell us at support@yunoh.com within 60 days: a later query is not barred, and nothing here shortens a limitation period that applies by law. We guarantee the rate, not the volume.

9.5 Promotions. From time to time we credit one-off bonuses, such as the Starter bonus and the invite reward, each as its own line in your Wallet. They are cashable like any other earnings and change no rate. During a launch offer, the Welcome boost may raise the rate for your first days as an Earner. The conditions of each are in the Earner Promotions terms, shown in your Earner hub.

9.6 Likes. A Like, and taking one back, credits no Coins to anyone and counts toward no level. A Like you give a Member, or take back, is free. What a Member pays to Like you is kept by us and never reaches your Wallet. A Like is not a Gift, a tip or a payment, and it entitles nobody to anything. The Likes you have received are your reputation on Yunoh, shown with you as 4.1 describes; they are not a rating of your work. No decision about your pay, rates, level, matching, Earner status or Wallet depends on them, and having few Likes, or none, never counts against you: there is no target and no sanction. Pressing a Member for a Like is pressure under the Chat Rules, as pressing for a Gift is. Giving Likes from more than one Account, trading Likes, and offering or demanding anything for a Like are breaches.

10. Your Wallet

Your Wallet is the part of your Account that shows your Coins and your payouts: the in-app record of what you have accrued as an Earner, denominated in USD and displayed in Coins at 100 Coins to USD 1.00, and the balance a payout is paid from. Before your Earner status starts your Wallet holds no balance; it is where you apply for Earner status (3.2). Everything on Yunoh is in USD.

A Wallet balance is not your money or your property until it is paid out to you. It is a contingent entitlement to a future payment (not a bank account, deposit or electronic money); it initiates no payment order, earns no interest, and cannot be transferred, assigned, charged, pledged or bequeathed. But once properly payable it is a debt owed to you, not a claim for damages, and no limitation of our liability applies to it, including the cap in section 20.

It never expires and is never eroded. There is no deadline by which you must request a payout, and we charge no dormancy, inactivity or maintenance fee, ever.

11. Identity verification before you earn

11.1 You earn only once you have completed Earner verification. Nothing accrues before that. Earner verification comes after we accept your application (3.2) and before your Wallet opens for earning; it is never optional, deferred or waived. It is identity verification run by our own identity check: a check of a government-issued photo identity document, a liveness check matched to the document, an age check, sanctions screening and a politically-exposed-person declaration by you, with every decision taken by a trained member of our Compliance team or an owner. No identity-check tool decides: a document reader may transcribe your document and look for signs of forgery, and risk signals about your IP address and email address, and, once we use it, your phone number, may be considered, as the Privacy Policy sets out, but a person decides. You give your payout details at the same stage, your country of residence is confirmed against your identity document here, and we collect the tax-reporting information in 14.2, from every Earner and not on a risk trigger. No refusal is made by an automated system alone (7.4).

11.2 Who keeps what. Where your face in a short live video is compared with the photograph on your identity document, that comparison is biometric data. You are asked for your explicit consent before the capture; no biometric template is stored, only the result of the comparison is kept, and the video is deleted within 30 days of the decision. If you refuse, you cannot complete Earner verification, and you may continue as a Free User. Anti-money-laundering record-keeping is the Company's own duty and cannot be contracted out, so the record of your identity document is kept for the period anti-money-laundering law requires, by us, as the Privacy Policy sets out.

11.3 Verification comes first. Once we accept your application you complete Earner verification and give your payout details before your Wallet opens for earning, and you earn nothing until that is done (3.4). We ask for none of this under this agreement until we have accepted your application, which keeps the data we hold to a minimum. Earner verification confirms your identity, your age and your sanctions status: it is not a rating or any statement about you as a person. It is a separate check from the age gate described in Age Assurance and Online Safety, and passing one is never passing the other.

11.4 Your own name, no exceptions. A payout wallet must be one you confirm is yours, held in your own name, and, once bank transfer and Wise are available, a payout account must be in your own name and match the verified identity; one wallet belongs to one person, across every Account. If you choose a crypto payout we also ask for one document showing where you live: a utility bill, a bank statement or your passport. A wallet carries no country, so that document does for a crypto payout what the country of a bank account does; we ask for it when you add the wallet and keep it with your verification record. We never pay a third party (partner, relative, friend, manager, agency or company), and never anyone else's wallet, even on your written instruction. If anyone pressures you to have your earnings paid to theirs, tell us at support@yunoh.com; that is a safety matter, not a compliance one. We may require you to repeat Earner verification at any time; earning and payouts are paused while you do. We re-verify on document expiry, a change of name, country, payout account or payout wallet, a significant change in earning pattern, or where a payment partner or regulator requires it, and screening re-runs on an ongoing basis. A screening hit is not a finding, but it holds the payout until resolved.

11.5 If you cannot or do not verify, or we refuse. Your Earner status does not start and nothing accrues. You remain a Free User and may go on using Yunoh as one; no balance is held for you in the meantime (3.4). If we refuse you at Earner verification we give you our reasons so far as the law permits; a person makes or confirms the refusal, never an automated system alone, and a refusal on financial-crime grounds is not a finding against you. Where the reason is one you can put right (a document we cannot verify, a name that does not match, payout details we cannot support) we tell you what is missing. You may bring a fresh capture or an alternative document into the review, and the reviewer will consider it, presented through the same check. Where a genuine sanctions match is established we cannot accept you as an Earner or pay you at all, whatever your own conduct, because the law does not permit it. Appeal under 17.5, or ask for the explanation and human review in 7.4.

12. Getting paid

The Payout Policy carries the detail and, on payout mechanics only, prevails on the bounded basis in 1.3. In outline:

13. Holds, adjustments and set-off

13.1 A Member's refund never touches your Wallet. A Member may ask within 14 days of buying a Matchstick bundle for a refund of the whole price of that purchase, but only where not a single Matchstick from it has been consumed; if any Matchstick from a purchase has been spent, base or bonus, it is not refundable at all. A refund cannot reduce your balance, in any amount, ever. The Member side is in the Refund Policy.

13.2 Set-off, an exhaustive list. We may set off against your Wallet or a pending payout only a card chargeback or a confirmed fraudulent Matchstick purchase behind Matchsticks consumed in Sessions you were paid for, or an overpayment we made in error. That list is closed. Two rules bound chargebacks: we absorb the first that arises on your Sessions where you are not at fault, without you asking; and we set one off where you are at fault, or where three or more arise on your Sessions in any rolling 90 days.

13.3 Corrections. We may correct an accrual miscalculated or duplicated by technical error, and decline earnings attributable to conduct breaching this agreement: fabricated Sessions, self-gifting through a controlled Member account, multiple accounts, a Session ended for your breach. Where a chargeback is raised we hold the accrual while we contest it and reverse it only if it succeeds; if it is later reversed in our favour, we re-credit your Wallet. Every correction is on your statement with a reason, and we will not reverse an accrual more than 180 days after it was credited, except where it arises from fraud, your breach, or a requirement of law, a court or a payment partner.

13.4 Negative balances. If a reversal exceeds your balance the Wallet goes negative: we tell you the reason and amount, recover it from future accruals, make no payout meanwhile, charge no interest and add no penalty, and will not pursue you personally where it arises from an ordinary chargeback you were not implicated in. We may recover directly where it arises from your own fraud or serious breach.

13.5 Holds. We may hold a payout where a re-verification is outstanding; a screening hit needs resolving; the payout account name does not match or a payout wallet is not yours; a payout wallet was added less than 48 hours ago; details recently changed or there are signs of account takeover; the Matchstick purchases behind the accrual have not settled; an investigation is open; you are a reportable seller and the tax information in 14.2 has not been provided; the law or a payment partner requires it; or there is a reconciliation error. A hold is not a finding, and we aim to tell you what we need within 3 business days, resolve a routine hold within 10 business days and an enhanced review within 30 days; where a hold comes from a court or a payment partner, the timeline is theirs. When it resolves in your favour the payout goes into the next run without you asking. A hold delays a payment; it does not reduce your balance and nothing expires while it is held. In one situation we cannot explain ourselves: where a decision relates to a suspicious activity report the law prohibits us from telling you anything, and we will say only that we cannot comment.

14. Tax

14.1 Your responsibility, entirely: income tax, self-employment or social-insurance contributions, VAT or equivalent, and any registration, filing or payment obligation where you live or are tax resident. We do not withhold tax or social contributions and we operate no payroll, unless a law or competent authority requires it; if we ever are, we will tell you, withhold only what is required, and give you the documentation we owe you. Nothing we say is tax advice. Your Wallet statement records what you earned and were paid, and you can export it.

14.2 Platform reporting. EU rules require a platform established in an EU country to report information about the people who earn on it, and equivalent rules exist or are being introduced in the United Kingdom and under the OECD model rules. We expect them to apply to Yunoh and have built for them on that basis. At Earner verification, before you start to earn, we collect your full name, primary address, date of birth, country of tax residence, and tax identification number and the state that issued it. Address and date of birth are collected for every Earner, not only where risk requires it.

Reporting attaches to people tax resident in an EU Member State, and we will tell you if you are one. Where you are, we report once a year, by 31 January, to the Cyprus Tax Department: who you are, the account we pay you into, what you were paid or credited in each quarter, and any fees we charged you; it passes that to the tax authority of the country where you live. We send you a copy of everything we report about you, by the same date. There is no small-earner exemption for a personal service like this one. Nothing is deducted or withheld: what changes is only that the tax office where you live is told the figure.

14.3 The tax-number hold, and what it does not do. If you are not tax resident in an EU Member State you are not a reportable seller. Your payouts are never held for want of a tax identification number, and not supplying one is not a breach.

If you are a reportable seller and you do not give us the information, your payouts are held and your Account is not closed. We ask and remind you on the timetable the rules set: at least two reminders after the first request, and not less than sixty days from it. If it is still not provided, we withhold payment of your Wallet balance until you supply it. We will not close your Account, and we will not end this agreement, for a missing tax identifier.

The reporting rules let us do one of two things at that point: close your Account and bar you from re-registering, or withhold payment. We have chosen to withhold, and never to close: that is our choice, not a requirement of the rules. So your accrued balance is preserved in full: it is not forfeited, it is not reduced, and nothing expires while it is held; you keep accruing while the hold is in place; and the hold is released and the balance paid in the next run as soon as you give us the number.

14.4 If we lose out because of your tax position. The Agreement contains an indemnity: if we suffer a loss, tax assessment, penalty or interest because you have not met a tax or social-contribution obligation of your own, or because information you gave us about your tax status was wrong, you reimburse us what we properly incur. It does not apply so far as the loss is caused by our own error or our own failure to comply with the law.

15. Your obligations

Follow this agreement, the Chat Rules and the User Agreement, and the law of the country you are in when you take a Session. In particular:

Your data: Privacy Policy. What we set on your device: Cookie Policy.

16. Your image and your content

Your face, voice, name, image and likeness remain yours, as does everything you create or provide, including your first name and any profile photo. Nothing here transfers any of it to us, and you confirm you hold the rights to what you put on Yunoh.

You grant us a worldwide, non-exclusive, royalty-free, revocable licence, sublicensable only to our processors, to host, store, transmit, display, reproduce and adapt it only so far as necessary to operate, secure, moderate and support the Platform, comply with the law and enforce our terms. It exists so we can put your video through to the person you are matched with, deliver a Message, show your first name to the people you have met and any profile photo to a person you are being matched with and to the people you have met, and run moderation. A profile photo you choose to upload is shown only to a person you are being matched with and to people you have met. It must be a photo of you, it is scanned before it is shown to anyone, and it must meet the No-Nudity Standard and carry no contact details and no one else's likeness. Because Sessions are not recorded, it touches Session media only in transient, in-flight form, plus any moderation artefact retained under the Privacy Policy. It does not permit use of your image, likeness, voice or content in advertising, marketing, social media or any public-facing campaign. If we ever want that, we will ask separately, say exactly what and where, and obtain your specific, separate, written consent, free to refuse and to withdraw. We will never bundle it into your application or your Earner verification.

If someone records you or publishes your image, tell us at support@yunoh.com. Recording a Session is grounds for immediate permanent termination of the account responsible. Where it is one of ours we act against it, preserve what we lawfully can, help you use the removal routes in the Complaints and Content Removal Policy, and support a report to the authorities.

An intimate image of you shared without your consent. Where the content is on Yunoh, the depiction is removed within 48 hours of a valid request. We make reasonable efforts to find and remove known identical copies on the Platform. Send the request to ncii@yunoh.com, the designated channel for this and separate from the general report route. You do not need an account with us to make a request. This turns on consent, not on nudity: a consensually taken, fully clothed intimate image passed on without your agreement is covered, and the No-Nudity Standard is not the test. What makes a request valid, and the full process, are in the Complaints and Content Removal Policy.

17. Suspension and ending this agreement

17.1 You may stop at any time. Stop taking Sessions whenever you like, and close your Account in your settings or at support@yunoh.com. No notice, no reason.

17.2 What we can do, and what we must tell you. Where you have breached this agreement, or we must act to protect someone, we may act proportionately to the seriousness of the matter: warn you, end a Session, restrict camera access, matching or payouts, suspend the Account, terminate this agreement, withhold or adjust a Wallet balance under 17.4, and report the matter where the law requires. A suspension pending investigation is not a finding: where the concern is not made out, we restore access and process any payout it delayed.

Where we restrict or remove your content, restrict a feature, suspend or terminate your Account, or suspend or terminate payments, we give you a statement of reasons, promptly and in clear language: what we did and for how long; the facts we relied on, and whether we acted on someone else's report or our own detection; whether automated means were used, and which system; whether the ground is legal or contractual, and if contractual which provision you are said to have breached and why; and how to challenge it: 17.5, 7.4, and your right to go to court under section 20. We withhold part only where the law prohibits it, or we do not hold the details needed. Where a decision relates to a suspicious activity report, 13.5 applies.

17.3 Termination. This agreement ends immediately and permanently, without warning, for: anything involving a minor; nudity, partial nudity and sexually explicit conduct on camera in breach of the No-Nudity Standard; escorting, solicitation or arranging a sexual meeting; non-consensual sexual content; credible threats of violence; recording a Session; soliciting off-Platform contact or payment; uploading a prohibited profile photo or defeating the photo scan; fraud, chargeback abuse or manipulation of earnings; substitution, account sharing or a non-live or AI-generated feed; defeating an age or identity check, including Earner verification; evading a ban.

We may also end it where the law, a regulator or a payment partner requires it; we reasonably suspect fraud or financial crime; you fail a required re-verification; your Account has been inactive for a long period and we have given notice; or we stop offering the Platform, or accepting Earner applications, in the country you live in. Except where the law or an urgent safety concern prevents it we give 30 days' notice, and these are non-breach exits. A missing tax identification number is not a ground of termination, here or anywhere else (14.3).

17.4 Your Wallet when you leave. If you leave voluntarily, or we end this agreement for a reason that is not your breach, your accrued balance remains payable, subject only to the ordinary checks in section 13 and to any re-verification we ask for under 11.4. Where your final balance is below 5,000 Coins (USD 50) we pay it in full, less the network fee for sending it, in the final run, by the payout method in section 12, to the wallet you have confirmed is yours, held in your own name. We keep your Account open for payout for not less than 90 days from closure, and longer where a re-verification is still open with us; we tell you the date it ends and remind you before it does, and your balance does not stop being yours when it does: section 18 governs what happens next.

If we terminate for serious breach (child safety, sexual content or nudity, escorting or solicitation, fraud, chargeback abuse, manipulation of earnings, or another serious safety breach) the balance is held while we investigate for no more than 60 days, after which what may be withheld is limited to the earnings attributable to the breaching conduct plus our actual loss. The freeze does not continue beyond 60 days, whatever stage the investigation has reached, and we do not withhold the rest unless there is a separate lawful reason. We act proportionately and give a statement of reasons under 17.2 unless the law or an investigation prevents us.

17.5 Appeals. Appeal any enforcement or withholding decision, a decision to decline your Earner application or a refusal at Earner verification, at support@yunoh.com for at least six months from the date we notified you of the decision. Someone not responsible for it reviews it, and we aim to answer within 14 days; if it succeeds we put the decision right: we restore your Account, release any wrongly withheld balance, or reopen your application or your Earner verification, as the case requires. The right to an explanation and human review in 7.4 applies in addition.

17.6 Survival. Sections 2, 4.2, 7.4, 10, 14 (including the indemnity in 14.4), 15, 16, 17.2, 17.4, 18 and 20 survive termination, each matching a clause of the Earner Agreement that survives under its own terms. Anything else that by its nature should survive, does.

18. A balance you never claim

We do not keep money you earned.

Where there has been no Session, no login, no payout and no response for 12 consecutive months, we try to reach you at the email address on your Account at least twice, over at least 60 days, telling you your balance, how to claim it, and the date from which we will treat it as unclaimed. Claim at any time by requesting a payout, and by repeating Earner verification if we ask. If you never respond, we derecognise the balance after that notice period and stop carrying it as a liability.

Derecognition does not extinguish your right to the money. If you return within two years of the date we derecognised the balance, verify your identity, and the balance is genuinely yours, we reinstate it and pay it, the only exceptions being a fraudulent claim, or a balance attributable to conduct that breached this agreement. After that two-year period the reinstatement promise ends, but the debt does not necessarily end with it. Any claim you have is then governed by the law that applies to it, and nothing in this agreement shortens a limitation or prescription period. We keep the minimum record needed to identify and pay you for those two years, and the retention schedule in the Privacy Policy carries the matching carve-out.

19. Changes to this agreement

We may change this agreement, for example to reflect a change in the Platform, our vendors, the law or a payment partner's requirements. For any change that materially affects your rights or obligations (the minimum payout, the payout schedule, the fee position, what happens to your Wallet when you leave) we give at least 30 days' notice by email and in-product, saying plainly what changes. The rates in 9.1, the levels and level rules, and the value of a Coin are not subject to periodic re-rating, and your level moving under those rules is not a change to them; if we ever proposed to change any of them, the same notice would apply and you could leave first. We may act immediately where the law requires it, or to address a safety risk; where a change introduces or substantially alters an automated system, section 7 applies. If you do not agree, close your Account before the change takes effect: that is a non-breach exit, and your balance is governed by 17.4 on the terms in force before the change. Taking Sessions afterwards means you accept it.

20. Law, disputes and liability

20.1 Talk to us first. Write to support@yunoh.com with your Account details and what has gone wrong. We aim to acknowledge within 3 business days and respond within five business days. Two things do not wait: anything involving a child is escalated immediately, and a request to remove a non-consensual intimate image goes to ncii@yunoh.com under the 48-hour clock in section 16. If you are not satisfied, ask for review by someone not responsible for the decision; the escalation route is in the Complaints and Content Removal Policy. Where we were wrong we correct it, credit your Wallet, pay it in the next run and put right any cost we caused.

20.2 Governing law and jurisdiction. This agreement, and any dispute arising out of it or its subject matter including a non-contractual one, is governed by the law of the Republic of Cyprus, whose courts have exclusive jurisdiction, subject to this: that does not deprive you of the protection of mandatory provisions of the law of the country where you are habitually resident or, where you are treated as performing an individual contract of employment, of the country in which or from which you habitually carry out your work. It does not remove your right to bring proceedings in the courts of either of those countries, and it does not remove any obligation on us to sue you only in those courts where mandatory law requires it. Where you are treated in your own country as a person entitled to protective jurisdiction rules (as a consumer, as a worker, or otherwise) those rules prevail. Nothing here prevents you from going to a court or regulator, or joining a collective proceeding you are entitled by law to join.

20.3 Liability. Nothing in the Agreement limits or excludes our liability for death or personal injury caused by negligence, for fraud, for any breach by us of the safety provisions of the Agreement or of the Child Safety Standards, or for anything else that cannot lawfully be limited. Beyond that, it caps our total liability to you in any twelve-month period at the greater of what we paid you in payouts in that period and USD 500, and excludes liability for lost profit, lost anticipated earnings and indirect loss. The cap does not apply to a Wallet balance properly payable to you: that is a debt we owe you, not a claim for damages. Where you are treated as a consumer or are otherwise protected by mandatory law where you live, nothing here reduces that protection.

20.4 General. The Agreement and the documents named in 1.2 are the whole agreement about your earning on Yunoh, though nothing there limits liability for fraudulent misrepresentation or removes your right to rely on a pre-contractual statement. An invalid provision is severed to the minimum extent necessary and the rest continues; not enforcing a right is not a waiver. You may not assign the Agreement; we may assign to a group company or on a sale of assets, provided that does not reduce your rights. Nothing creates a partnership, joint venture, employment or agency relationship. The English version is authoritative, unless mandatory local law gives you the right to rely on a translation.

Contact

• Anything involving a child: childsafety@yunoh.com (treated as immediate at any hour)
• Removal of a non-consensual intimate image: ncii@yunoh.com (the depiction is removed within 48 hours of a valid request)
• Refunds, cancellation and the right of withdrawal from a purchase: refund@yunoh.com
• Data protection, data subject requests and privacy rights: privacy@yunoh.com
• Law enforcement, government and regulator requests, and intellectual property notices: legal@yunoh.com
• Account, billing other than refunds, payouts, safety reports, complaints and appeals: support@yunoh.com
• General enquiries: info@yunoh.com
• Telephone: there is no telephone support. Support is by email and by support chat in the app.
• Post: PXL NexQuantum Ltd, Voukourestiou 25, Neptune House, 1st floor, Flat/Office 11, Zakaki, 3045 Limassol, Republic of Cyprus
• Company registration number: HE 497211

This summary is published at /legal/earner-agreement; our other legal pages are at the legal hub.

Nothing on this page or in the Earner Agreement removes or limits any right you have under mandatory local law.