Yunoh
LEGALLegal overviewUser AgreementPrivacy PolicyCookie PolicyChat RulesChild Safety StandardsAge Assurance and Online SafetyComplaints and Content Removal PolicyEarner AgreementEarner PromotionsRefund Policy

User Agreement

Operated by: PXL NexQuantum Ltd, Republic of Cyprus (EU)
Applies to: Every person who accesses or uses Yunoh: Guests, Members, Free Users and Earners

1. Who we are, and what this is

1.1 Yunoh is an adults-only live video platform. Instead of public profiles and swiping, we match you with one other adult for a private one-to-one video Session: "Connect Beyond Profiles."

1.2 This is a binding contract between you and PXL NexQuantum Ltd (the "Company", "we", "us"), incorporated in the Republic of Cyprus, registration number HE 497211, registered office Voukourestiou 25, Neptune House, 1st floor, Flat/Office 11, Zakaki, 3045 Limassol, Republic of Cyprus. You accept it by creating an Account, starting a Session as a Guest, buying Matchsticks or otherwise using the Platform. If you do not accept it, do not use it.

1.3 The Privacy Policy, Cookie Policy, Chat Rules, Child Safety Standards, Age Assurance and Online Safety, Complaints and Content Removal Policy and Refund Policy form part of this agreement. If you earn on Yunoh, so does the Earner Agreement you accept when you apply for Earner status, which is summarised at Earner Agreement.

1.4 Your consumer rights. Nothing here removes, restricts or replaces a consumer right you have under mandatory law; a clause that would do so applies only as far as the law allows. Your statutory right to cancel or withdraw, your other consumer rights in the United Kingdom and the EU, and the model cancellation form are in the Refund Policy; section 8 points to it. Your data-protection rights, the regulators and how to escalate a complaint are in section 17.

2. Definitions

Matchsticks and Coins are separate units on separate ledgers, and nothing converts one into the other. The Platform has two sides: the paying side (Members) and the free side (Free Users and Earners). You choose your side when you create your Account.

3. Adults only, and the two checks

3.1 You must be 18 or over, in every capacity, with no exception and no supervised mode. If the age of majority where you live is higher, you must have reached it, and you must have capacity to contract. Everyone confirms that they are 18 or over before using Yunoh. Beyond that confirmation there are two separate checks, the age gate (3.2) and Earner verification (3.3); passing one is never passing the other. Both are run by our own identity check.

3.2 The age gate: identity verification, every User in a gate country, before anything. The gate countries are the United Kingdom, Brazil and Japan. Every User in a gate country, on either side, passes identity verification of a government-issued photo identity document (a passport, a national identity card, a residence permit or a driving licence, as our rules for your country list them; in Japan, a passport or the front of the My Number Card, never a driving licence) before any Session, any Message and any purchase, and so before the interactive service opens at all: before matching, live video, audio, Messages, images, Friend Connections, buying Matchsticks or sending a Gift. The check confirms that your document is genuine, that a real person is present at the camera and that the person is the one on the document; your date of birth is read from the document. The United Kingdom is a launch market, and the gate applies there from launch. Until you pass, you see a landing page and nothing more. Neither a self-declaration nor a payment card is enough. There is no Guest access in a gate country. A person decides every age check: nobody is let through or refused by an automated check alone; in Japan a passport keeps the automatic path and a My Number Card case is decided by a person from the front.

Every User in a gate country, always: never only where a risk signal suggests it, never triggered by something you try to do, never on a sample. In the United Kingdom the rule cannot be narrowed, for a legal reason: the children's duties in sections 11 and 12 of the Online Safety Act 2023 apply only to a service likely to be accessed by children (section 37), which turns on the section 36 children's access assessment, and that assessment concludes children cannot access Yunoh only because every User in the United Kingdom is verified. Check only some, and the untested remain on the service; the conclusion falls with them. Age Assurance and Online Safety gives the reasoning in full, and how we decide you are in a gate country. Behind the gate nothing else is different for a Member: a Member in a gate country who has passed gets the same signup grant and the same terms as any other Member.

3.3 Earner verification. Every Earner, in every country where Earner status is open, completes identity verification (a government-issued photo identity document, a liveness check, an age check and sanctions screening) after we accept the application and before anything is earned. It is never optional, deferred or waived. Earner verification confirms from the identity document that the applicant is a woman; Earner status is open to women. We check this so that a Member matched with an Earner is matched with a woman, and so that nobody earns by presenting as someone they are not. 13.2 sets out how it fits into becoming an Earner.

3.4 Outside the gate countries, a registered User confirms their age at registration. A Member who pays by card is additionally screened by a payment-card signal at that purchase; a crypto purchase carries no card signal, and nothing replaces it. A Guest and a Free User rely on self-declaration alone. We state that gap plainly, here and in Age Assurance and Online Safety, and we may require any User to complete identity verification at any time.

3.5 Re-verification, and a refusal. We may require any User to complete or repeat identity verification at any time, and restrict camera access, Sessions or the Account while we do. Where we suspect a User is under 18 we place an immediate temporary hold on the Account first and ask afterwards; Accounts found to belong to minors are terminated. If you are an adult and a check says otherwise, you may ask for the outcome to be looked at again, free of charge, by a person who was not involved in it, and offer another identity document or take a fresh check.

3.6 Your Account. Keep your information accurate and current; we may refuse registration or ask for more verification. You choose your side when you create your Account: the paying side, as a Member, or the free side, as a Free User. You may hold one Account only, on one side; none for someone else, and no new Account to evade a ban. Earner status is added to your existing Account if we accept your application under 13.2; it is not a separate Account and there is no second registration. Do not share credentials, let anyone else use your Account, appear on camera in another's place or let another appear in yours, or sell, rent or transfer your Account, Matchsticks or Wallet; any purported transfer is void. Tell support@yunoh.com if you suspect unauthorised access. You are responsible for activity on your Account, unless it results from our failure or something outside your reasonable control, and nothing here makes you liable for unauthorised payment transactions beyond what the law allows.

3.7 Restricted jurisdictions. You may not use the Platform if you are subject to EU, UN, US or UK sanctions, if a service like Yunoh is unlawful where you are, or if we do not offer it in your territory. We may block access by country. Where you may earn is separate: 13.2.

4. What Yunoh is

4.1 Sessions and matching. A Session connects two adults for a private one-to-one live video conversation. Matches are made automatically by our backend from the people available at that moment, subject to our safety controls. It is always between the two sides: a Member is matched with a Free User or an Earner, and never with another Member. There is no swiping, no browsing and no search, and you cannot choose who you are matched with. A person on the free side is never placed in a Session automatically: they receive an incoming match and choose to accept it or pass. There is no broadcasting, livestreaming, group video, audience, follower count or public feed. Yunoh runs in a browser; there is no native iOS or Android app at launch, and Matchsticks are never sold through an app store.

4.2 There are no public profiles, no browsing and no search. When a match is offered, the person on the free side may be shown the Member's profile photo, if one was uploaded, and not the Member's name. During a Session each person sees the other's live video and Like count, not the other's name or age. Where the person on the free side is an Earner, the Earner also sees, during the Session only, the number of Matchsticks the Member has left; a Free User does not see it, and no Member is ever shown anyone's Matchstick balance. After a Session, each person has a private People you met history showing the other person's first name, profile photo if one was uploaded, country, the day of the Session and its length. A first name is shown only to people you have met. A profile photo is shown only to a person you are being matched with and to people you have met. The number of Likes a User has received is shown with that User wherever they are shown to another User; who gave a Like is shown only to the giver and the User who received it. Nothing is shown publicly. From the People you met history you may call or message a friend, send a friend request, send a Gift if you are a Member, give a Like, or report the person.

4.3 Sessions are not recorded. We do not record, store or replay a Session's video or audio. Moderation analyses Session video in real time, in transient form, which creates no recording; where something is flagged we may keep a moderation artefact (a flagged still, a classifier score, an event record) for the period in the Privacy Policy. You may not record, screen-capture, photograph, stream or reproduce any part of a Session.

4.4 The content line, the No-Nudity Standard. Flirtation, seduction, teasing and suggestive presentation belong on Yunoh, including lingerie, swimwear, low-cut and revealing clothing. Nudity, partial nudity and sexually explicit conduct do not, anywhere, at any time; no adult area, opt-in or private mode relaxes that, not for a paying Member, a large Gift, a friendship, or agreement between two adults. Teasing is permitted; promising an explicit payoff is not, and the User who asks for, bargains for or pressures for it is the breaching party; the User who is asked is not. The Chat Rules set the Standard out in full; it applies in a Session, a Direct Call, in-Session chat, every Message, and every profile photo.

4.5 The free window and Direct Calls. The first five seconds of every new match are free. A Direct Call has no free window. Leaving a new match inside the window costs nothing. A Member may also call a friend directly, at the standard one Matchstick per minute; a Direct Call bills from the moment the call connects, and we tell you so before the call is placed. The person called may accept or decline.

4.6 Guests. You may sample the Platform without registering, for up to five free minutes of Session time in all, once per person, not per visit or device, enforced by the free-minutes device check, which runs only if you say OK; without it there are no Guest free minutes, and you can still create an Account (see the Cookie Policy). There is no Guest access in a gate country: see 3.2. A Guest must be 18 or over, must comply with this agreement and the Chat Rules, and cannot buy Matchsticks, send Gifts, give or receive Likes, or earn.

4.7 The right to decline, to leave and to refuse. This overrides anything a Member may think they have bought.

4.8 No guarantee of a match. We do not guarantee that a match, or any particular person, will be available at any moment, or that a Session will be of a given quality or length.

5. Messages, friends and images

5.1 Friend requests. Either of you may send a friend request during a Session once it has passed the free window, or afterwards from the People you met history. A Friend Connection is made only if the other person accepts, and either of you may end it at any time.

5.2 Messages. Friends may exchange Messages outside a Session. Messages and Direct Calls are between friends only. A Member pays 1 Matchstick for every two Messages sent, and the price is shown before the first one is charged. We keep that Matchstick, and an Earner earns 1 Coin from us for every paid Message received. A Free User or an Earner never pays for a Message. Chat during a live Session is free. Every thread carries block, mute and report. Nobody has to reply, and nobody's response rate is measured, stored, displayed or reflected in their matching or, for an Earner, their pay.

5.3 No images in Messages, and profile photos. Nobody may send an image in a Message, by any means, including embedding, linking or a third-party tool: Messages are text, emoji and stickers. 4.4 applies to a Message as to a Session.

A profile photo is separate, and any registered User may upload one. A profile photo must be a photo of you, is scanned before it is shown to anyone, must meet the No-Nudity Standard, must carry no contact details and no one else's likeness, and is shown only to a person you are being matched with and to people you have met. Your first name and your profile photo are your content: the rules in section 10, the reporting routes and enforcement in section 11 and the terms in section 12 apply to a profile photo and first name as they apply to a Message or an image. You may report another User's profile photo or first name from that person's entry in your People you met history.

Intimate images shared without consent. If an intimate image of you has been published on Yunoh without your consent, write to ncii@yunoh.com. The depiction is removed within 48 hours of a valid request. We make reasonable efforts to find and remove known identical copies on the Platform. You do not need an account with us to make a request. This turns on your consent, not on nudity: it applies whether or not the image breaks any other rule of ours, no deletion rule of ours stands in its way, and it is faster than the ordinary erasure route, which you should not use for this. The Complaints and Content Removal Policy says what a valid request contains.

5.4 Messages are stored, so they can be delivered and read later. Retention is in the Privacy Policy; the Chat Rules cover Messages.

6. Matchsticks

6.1 What a Matchstick is, and is not. One Matchstick buys one minute of Session time, at the same flat rate for every Session, whoever you are matched with, including a Direct Call; Matchsticks also pay for Gifts, Likes and Messages (5.2). A Matchstick is a licence (section 2): not money, not electronic money, not a crypto-asset whatever you paid with, not a deposit, not a stored-value instrument, not a security or investment, and it earns no interest. Matchsticks cannot be transferred, sold, gifted, traded or bequeathed between Accounts, or pay anyone off the Platform. Only we accept them, and nobody you meet ever receives them: an Earner accrues Coins from us on a separate ledger. None of this affects your right to your money back under sections 8 and 9.

6.2 How you get Matchsticks. You buy them, receive promotional Matchsticks under the referral scheme (below), or receive the 15 free Matchsticks we grant once to a first-time registered Member on signup: ordinary Matchsticks in use, which never expire and spend on Session minutes, a Direct Call, a Gift, a Like or a Message. The grant is once per person, not once per Account, and comes on top of the Guest allowance; claiming it again by another email address, device, browser, VPN or proxy is a breach, and we may reverse the Matchsticks and close the Accounts. We may end the offer for future signups; Matchsticks already granted are unaffected.

Referral. Every Member has a referral code. Where a new Member joins with your code, or you join with someone else's, we may grant promotional Matchsticks under the referral scheme, once per new Account: they are spent like any other Matchstick, but they are never refunded and never exchanged for money, any expiry that applies to them is shown when they are granted, and we set the amount. Your own code, or one that is invalid or switched off, earns nothing.

6.3 Bundles and prices. Matchsticks are sold in USD only, in three bundles.

Bundle Base Matchsticks Bonus Matchsticks Total Matchsticks Price
Starter 10 None 10 $7.99
Standard 60 +10 70 $36.99
Premium 360 +160 520 $199.99

The bundle prices do not include tax. Where the law requires the price shown to you to include tax, as it does in the European Union and in the United Kingdom, the price shown before you buy includes any tax that applies, as one total. Elsewhere the price is shown plus applicable tax, and checkout adds the tax and shows the total before you pay. The receipt states the tax charged.

Bonus Matchsticks are Matchsticks you paid for. They are delivered by the purchase, never expire, and spend exactly like any other Matchstick at one Matchstick per minute; where they are consumed with an Earner, that Earner earns on them exactly as on any other Matchstick. Refunds work by purchase, not by Matchstick, and consuming a bonus Matchstick closes a purchase exactly as consuming a base Matchstick does: section 9.

6.4 Matchsticks never expire, and that is separate from the refund window. A purchased, bonus or signup Matchstick balance on an active Account does not expire and is not reduced by any dormancy, inactivity or maintenance fee. The one exception is a promotional Matchstick: promotional Matchsticks expire 30 days after we grant them, and we say so at the grant. That is the only expiry anywhere on Yunoh. Your Matchsticks last indefinitely; the option to have cash instead lasts 14 days, under 9.1. Your balance shows which purchases are still refundable and until when.

6.5 How Matchsticks are consumed. Matchsticks are consumed by Session time, when you send a Gift, when you give a Like and when you send a Message (5.2). Once a Session is billing, one Matchstick is taken at the start of each minute, and part of a minute counts as a full minute; where the other person is an Earner, that Earner's credit derives from the same paid minutes. A minute is charged only while both people are in the Session: if the other person drops out and is inside the reconnection window, a minute that would start while they are away is not charged, and the Session ends if they do not come back within the window. We warn you as your balance runs low, and a Session never takes it below zero: when the balance is exhausted, the Session ends.

6.6 Spend order. Where your balance holds Matchsticks from more than one source, they are consumed in this order:

  1. Promotional Matchsticks first, soonest to expire first.
  2. Then the signup-grant Matchsticks.
  3. Then your purchases, oldest purchase first.

What that order does. It spends the Matchsticks that came from no purchase before it touches any purchase at all, so no purchase is closed to refund while you still hold free Matchsticks. It preserves refundability across your purchases. It does not preserve anything inside one.

Within a single purchase the bonus Matchsticks are drawn down before the base Matchsticks. That is ledger clarity and nothing else. For refund purposes base and bonus Matchsticks are equivalent: consuming either closes that whole purchase to refund, in the same way.

6.7 Gifts. A Gift is voluntary, sent in a Session or from the People you met history, priced at 5, 10, 15, 25, 50 and 300 Matchsticks for the Bouquet, Champagne, Perfume, Luxury Watch, Designer Bag and Diamond. The same Gift may be sent more than once in one action; your balance and the daily spending limit set how many. A Gift is not payment for any service and entitles you to nothing in return, in a Session or afterwards; requesting or offering one for prohibited conduct is a serious breach. A Gift sent to an Earner credits that Earner Coins under 13.3. A Gift sent to a Free User is delivered as a Gift and credits no Coins.

6.7a Likes. A Like is your vote for a person you have met in a Session or a Direct Call, and the Likes a User has received are that User's reputation on Yunoh. You may Like each person once at a time. You may take a Like back, after a confirmation that shows the price, and Like the person again later as a new Like. A Member may Like a Free User or an Earner, and a Free User or an Earner may Like a Member, after a Session or a Direct Call together and never across a block. A Like from a Member costs 2 Matchsticks, and taking it back costs 1 Matchstick; we keep both, and neither credits Coins to anyone. Taking a Like back does not return what the Like cost. For a Free User or an Earner both are free. The price is shown before anything is charged. Both are consumed when given and are refundable only as section 9 sets out, and spending a Matchstick from a purchase on either closes that purchase to refund as any other spending does. A Like is not a Gift, is not payment for any service, and entitles nobody to anything. The number of Likes a User has received is shown with them as 4.2 describes. When someone Likes you, we tell you who it was. Giving Likes from more than one Account, trading Likes, and offering or demanding anything for a Like are breaches of this agreement.

6.8 The daily spend cap. A daily spend cap applies to every Account, disclosed at purchase and shown in your Account. The daily limit counts the bundle price, not any tax added on top. It covers everything you spend, including Gifts, Likes and Messages; it exists for affordability and anti-money-laundering reasons, and it cannot be paid to lift: we will never offer to raise it in exchange for anything.

6.9 Errors and price changes. Where we wrongly deducted Matchsticks, or Matchsticks you paid for did not arrive, we restore them or refund the money; where Matchsticks were credited in error we may correct the balance, telling you first unless that would prejudice a fraud investigation. Tell us about a balance error within 13 months of it. That window governs balance errors and nothing else: it does not time-limit any of the grounds in 9.3, which carry no deadline at all. We may change bundle prices, bundle contents, Gift prices and the price of a Like for future purchases; the price that applies is the one shown at purchase, and a change never alters what you paid or your right to a refund on a purchase already made.

7. Paying

7.1 One-off purchases only. Matchsticks are sold as one-off purchases. There is no subscription, no plan, no membership tier, no free trial that turns into a paid one and no auto-renewal, and nothing is ever charged to you automatically. Every purchase takes a fresh, deliberate action by you, and the total you see before confirming is the whole price.

7.2 How you can pay. You can pay by card or with cryptocurrency; the methods, and the cryptocurrencies and networks we accept, are shown at checkout. Prices are in US dollars. When you choose to pay with cryptocurrency we show you the exact amount to send and hold that amount for 30 minutes; stablecoins are taken at their dollar value and other coins at a published market price. Your purchase is complete when the network confirms your transfer: your Matchsticks are credited then and you receive the same receipt as for a card purchase. Send exactly the amount shown, from a wallet that is yours. If less arrives, we ask you to send the missing amount to the same purchase within 3 days. If it has not arrived by then, we return what you sent, in the same coin and on the same network, to a wallet you have confirmed is yours, less the network fee for sending it; if what arrived does not cover that fee, nothing is returned, we keep the amount and we tell you. Sending a second full payment makes a second purchase, so send only the missing amount; if a payment cannot be matched to your purchase, we hold it until we can resolve it with you. A stablecoin that arrives after the 30 minutes still counts; another coin that arrives late is valued at its price when it arrives. Tax is the same whichever way you pay, and is shown before you pay. If you pay with cryptocurrency, a network fee is added and shown, with the total, before you pay. A refund of a cryptocurrency purchase goes back the way it came: 9.2.

7.3 Card payments and card data. Card payments are handled by our third-party payment processors, Xoala and Undercover Payments (Axiome Payments), which handle card data under the PCI-DSS standard and whose own terms also apply. We do not store full card numbers. If a payment is declined, reversed or charged back, we may suspend the Account and reverse the corresponding Matchsticks.

7.4 Currency, tax and receipts. We sell and charge in USD only, and Earner payouts are stated in US dollars. There is no currency selector and we do not convert for display; a card issued in another currency is converted by your issuer at its own rate, and any charge it makes is between you and your issuer, and a cryptocurrency payment is quoted as 7.2 describes. The total shown before you pay is what you pay: in the EU and the UK the price includes any tax that applies, elsewhere checkout adds any applicable tax before you pay (6.3), and a cryptocurrency payment adds the network fee in 7.2. Every purchase gets a receipt by email to the address on your Account, your Wallet shows your Payment activity (each purchase, its date and what has been spent), and a card purchase shows on your card statement under a neutral descriptor.

8. Your right to cancel or withdraw

Matchsticks are digital content and reach your balance the moment your payment succeeds. As a consumer you have a statutory right to change your mind: in the United Kingdom the right to cancel, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013; in the EU and EEA the right to withdraw, under the Consumer Rights Directive (2011/83/EU), as implemented in Cyprus and in your own country. Under both you have 14 days, need give no reason, and we reimburse you within 14 days of being told. Elsewhere your own country's mandatory consumer law applies and wins over anything in our documents.

Before you pay we ask you (in two separate checkboxes, both required, nothing pre-ticked) to do two things: to ask us to supply the Matchsticks immediately by adding them to your balance, and to acknowledge that you lose the statutory right as soon as they are added. Two conditions, not one, and both are captured before the Matchsticks are credited; we confirm both in your receipt, so you have a durable record. Crediting the Matchsticks to your balance is the commencement of supply, and once they are credited the statutory right no longer applies to that purchase.

The Refund Policy sets out the right in full, how to exercise it and carries the model form, together with what follows if the two conditions were not captured or the confirmation was not sent, and the promise in 9.1, which we give you instead and which is wider.

9. Refunds

9.1 The promise we give you instead, which is wider. If you have consumed nothing at all from a purchase, tell us within 14 days of it and we give you the whole price back. No reason needed, nothing retained, no need to close your Account. If any Matchstick from that purchase has been consumed, base or bonus, on Session time, a Direct Call, a Gift, a Like or a Message, that purchase is not refundable: no partial refund, nothing per Matchstick. The Matchsticks stay yours and never expire. This is a voluntary commercial promise on top of the statutory right in section 8, enforceable against us as part of your contract.

9.2 The rules, in outline. A refund is all-or-nothing, by purchase; within 14 days of the purchase on the change-of-mind route; only to the original payment method; and the whole price you paid, including any tax charged on it and the part attributable to any bonus Matchsticks. If you paid with cryptocurrency, we refund you in the same coin, on the same network, to a wallet you have confirmed is yours. A refund of an untouched purchase within 14 days, and any reimbursement on a statutory cancellation or withdrawal, comes back in full: we pay the network fee. Any other cryptocurrency refund comes back less the network fee for sending it, which we show you before we send; if that fee is as much as the refund or more, nothing is sent, the purchase stays refundable by another route we agree with you, and we tell you. We process an approved refund in 10 to 14 days, and a statutory deadline prevails where one applies. Write to refund@yunoh.com: email is the only route, and there is no self-serve refund in the product. The Refund Policy owns the detail, including what we will not refund.

9.3 When we put something right, and these have no time limit. Raise these whenever you discover them; the 14 days has no bearing on them.

Where the law gives you a right to money, Matchsticks are never a substitute for it, whatever this agreement says.

9.4 Review. If we decline and you disagree, ask for a review at refund@yunoh.com for at least six months from the date we notified you of the decision; someone not responsible for it carries it out, and we aim to reply within 14 days. A request sent to another address is still in time (we reassign it), but refund@yunoh.com is the published route, and the statutory reimbursement deadline runs from when your request arrives there.

9.5 Cycling and chargebacks. Buying Matchsticks and refunding them without materially using the Platform is a breach: grounds for refusal, suspension, termination and, where indicated, a report. Refunds are held, not processed, while a chargeback, fraud or anti-money-laundering review is open. Come to us before raising a chargeback: it is slower, usually by weeks. When one is raised we remove the Matchsticks bought with that payment; if they are spent the balance may go to zero and we may record a shortfall as owed, and the Account may be suspended while the dispute runs. A pattern of chargebacks, or one on a transaction you know to be legitimate, is a serious breach. A genuine fraud claim is different: if your card was used without your authorisation, tell your bank and us.

9.6 Refunds and Earners. A change-of-mind refund under 9.1 never reverses an Earner's accrual: it is only ever made on a purchase from which nothing was consumed, so no Matchstick from it was ever spent with anybody and no accrual ever existed.

10. Rules of use

10.1 The Chat Rules own the No-Nudity Standard and the conduct rules: the content line, the standards of behaviour towards other people, and the full list of prohibited conduct, from minors and trafficking to harassment, doxxing, escorting and off-Platform contact solicitation. They bind you in Sessions and Messages alike, and they apply to a profile photo and first name as they apply to a Message or an image; breaching them breaches this agreement.

10.2 Account and commercial breaches. In addition, you must not:

11. Moderation and enforcement

11.1 How we moderate. Automated detection and intervention run continuously, in Sessions, on Messages and on every profile photo before it is shown to anyone. Automated safety systems may warn, blur video, block an image or a Message, end a Session, and place an immediate temporary hold on an account pending review by a person. No lasting restriction, suspension or termination is decided by automated means alone. Human review is staffed during our moderation shift, and available on escalation outside it; child-safety escalations are immediate at any hour. You can report a User, a Session, a Message, a profile photo or a first name from inside the product at any time, including during a Session and from the person's entry in your People you met history, and you need no Account to report to us.

11.2 What we may do. Where you have breached this agreement or an incorporated document, or we must protect Users, the Platform, a third party or ourselves, we may act proportionately: warn you; remove or restrict content, including a Message, an image, a profile photo or a first name; remove Likes obtained in breach of 10.2; end a Session in progress; restrict features, including camera, chat, Messages, Direct Calls, purchases or payouts; suspend or terminate the Account; hold a Wallet balance while we investigate fraud, chargeback abuse, unlawful conduct or a serious safety breach: it is held while we investigate for no more than 60 days, after which what may be withheld is limited to the earnings attributable to the breaching conduct plus our actual loss, as 14.4 sets out; and report the matter to law enforcement, a regulator or a hotline.

11.3 Immediate termination. Some breaches end an Account permanently without warning: anything involving a minor; nudity or explicit conduct on camera, in an image or in a profile photo; non-consensual sexual content; coercion or trafficking; credible threats of violence; solicitation or escorting; off-Platform payment; recording a Session; fraud; and evading a ban.

11.4 Notice, reasons and appeal. If we restrict, suspend or terminate your Account, restrict a feature, or suspend or terminate payments to you, we give you a statement of reasons (the facts relied on, whether the ground is a legal one or a term of this agreement and which one, whether automated means were used, and how to challenge it) as Article 17 of the Digital Services Act requires. We tell you, with reasons in the same way, where we remove a profile photo or first name, refuse you at the age gate or at Earner verification, or decline an Earner application. We may withhold reasons where the law prevents us, or where giving them would prejudice an investigation, risk someone's safety or breach an obligation to an authority. You may appeal at support@yunoh.com for at least six months from the date we notified you of the decision; someone not responsible for the original decision reviews it, and we aim to respond within 14 days. If it succeeds we restore your Account and any wrongly consumed Matchsticks or withheld Wallet balance. The process is in the Complaints and Content Removal Policy.

11.5 Complaints, and the two faster routes. Write to support@yunoh.com with your Account details and the problem. There is no telephone support; support is by email and by support chat in the app. We acknowledge reports of illegal content, child-safety concerns and safety reports within 24 hours, and other complaints within 3 business days; once acknowledged, an ordinary complaint is answered within five business days, and an appeal under 11.4 within 14 days.

Two routes are faster and neither waits behind that target. Anything involving a child is escalated immediately, at any hour: childsafety@yunoh.com. A valid request to remove a non-consensual intimate image under 5.3 runs on a 48-hour clock: ncii@yunoh.com. Everything else is in the Complaints and Content Removal Policy.

12. Your content, our content, and AI

12.1 You keep ownership, and nothing here transfers your content to us. Your content includes your Messages, your profile photo and your first name. You confirm that you own or have all necessary rights to it, and that it breaches nobody's rights, this agreement or the law.

12.2 The licence we need. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, transmit, display, reproduce and reformat your content, sublicensable only to our processors, and only as far as necessary to operate, secure, moderate and support the Platform, comply with law and enforce this agreement. It does not cover advertising or marketing without your separate consent. It lasts while your content is on the Platform, plus a reasonable period for backups, disputes and legal compliance. Because Sessions are not recorded, it reaches Session media only in transient form, and any artefact kept under 4.3.

12.3 Our content. The Yunoh name, logo, software, design, matching system and related intellectual property belong to us or our licensors. You get a limited, personal, non-exclusive, non-transferable, revocable licence to use the Platform for its intended purpose, and nothing more. Copyright and other intellectual property complaints, including one about a Message, an image, a profile photo or a first name, go to legal@yunoh.com; the Complaints and Content Removal Policy has the routes.

12.4 Where AI operates. Identity verification (document, liveness and face-comparison checks, run by our own identity check on our own systems, in our Google Cloud environment in the EU, where a Google AI document reader, Vertex AI, may read the document to transcribe it and to look for signs of forgery; it keeps nothing, is not trained on it, and never decides) at the age gate and at Earner verification, risk signals about your IP address and email address, and, once we use it, about a phone number, which a person considers and which never decide (the Privacy Policy names the providers); moderation of Sessions, in-Session chat, Messages and profile photos (Google Cloud: Gemini on Vertex AI and Cloud Vision, in the EU); speech-to-text (Google Cloud Speech-to-Text); translation and subtitling (Google Cloud Translation). Automated fraud and risk scoring also runs on purchases and payouts, and automated bot checks and firewall rules on requests to the Platform; these are not content systems, and the Privacy Policy describes them, with what each of the two checks in section 3 involves.

Where our identity check compares a short live video of you with the photograph on your identity document, that comparison is biometric data, and your explicit consent is asked before the capture. If you refuse, you cannot pass that check: in a gate country you cannot use Yunoh, and elsewhere you cannot become an Earner and may continue as a Free User. The check is a one-to-one comparison: it does not estimate your age from your face, it builds no face database and it searches no database of faces. No biometric template is stored: the comparison is run and only its result is kept. Our moderation system can flag someone who appears to be a minor for a person to review; it never estimates anyone's age to let them in. We use no facial age estimation to give anyone access. The Privacy Policy says what is held at each check and for how long.

12.5 AI output can be wrong. Transcripts and translations may be inaccurate and should not be relied on for anything that matters. Moderation models produce false positives and negatives; a signal is not a finding. Where an automated system has a material effect on your Account (a temporary hold, a blocked Message, image or profile photo, a held payout, a refusal at the age gate or at Earner verification), you may ask a person to review it, and a reviewer not responsible for the original outcome will uphold, vary or reverse it. The same review is open to you where we decline an Earner application, a decision that is always taken by a person and never by an automated system. Write to support@yunoh.com; we aim to respond within five business days, sooner where an Account is on hold or suspended or a payout held. A refusal at the age gate or at Earner verification is reviewed on the route and the timescale in section 6 of Age Assurance and Online Safety. A full appeal against enforcement is the separate route in 11.4.

12.6 No training on your content. Yunoh does not use Session content, Messages, images or profile photos to train AI systems, and we do not allow a vendor to use material processed for Yunoh to train, fine-tune or improve any AI system of its own. No biometric template is created to be kept from identity verification: our identity check runs the comparison and keeps only its result, and no model is trained on your data. The record of an Earner's identity document is kept for the period anti-money-laundering law requires, as the Privacy Policy sets out. None of this is used for advertising, personalisation or training.

13. Earning on Yunoh

13.1 An Earner contracts with us as an independent freelancer who uses the Platform and is their own boss, not an employee, worker, agent or partner, and is responsible for their own taxes and registrations.

13.2 Becoming an Earner, and where Earner status is open. Earning is optional. A Free User may apply for Earner status from the Wallet. We review every application and may accept or decline it. If we accept, the applicant completes Earner verification (a government-issued photo identity document, a liveness check, an age check and sanctions screening) and gives payout details. Earner status starts only when that is complete. Nothing is earned before then: no Coins are credited, stored or held for a User who is not an Earner, a Session or Direct Call taken before that point is unpaid, and nothing is credited later for it.

A decision to accept or decline an application is taken by a person, never by an automated system. We tell you the outcome. If we decline, you remain a Free User, you may ask for the decision to be reviewed by a person who did not take it, and you may apply again. If you are refused at Earner verification, Earner status does not start, nothing accrues and you remain a Free User; we give reasons so far as the law permits, and you may ask for a review under 12.5 or appeal under 11.4. We may require any Earner to repeat Earner verification at any time; earning and payouts are paused while they do.

Earner status is open only to residents of the countries on a closed list that we maintain and do not publish: the European countries, and a small number of countries outside Europe opened one by one. It is not open to residents of the United Kingdom or the United States, both of which are open for using Yunoh. You are told when you apply whether your country is on the list. Eligibility is decided by your verified country of residence. It is where you live that counts, not where you connect from: you state it in your application, it is confirmed against your identity document at Earner verification, and it is corroborated by your payout details. To be an Earner you must also have reached the minimum age for an Earner where you live: the minimum age in your country, which may be higher than 18, is shown when you apply. If your country of residence changes you must tell us within 30 days; continuing to earn from a country outside the list after that is a breach of this agreement and of the Earner Agreement.

A partner agency may introduce an Earner to Yunoh. An agency is not a party to the Earner Agreement, has no authority over an Earner's Account and is never paid an Earner's earnings. Each Earner contracts with us personally and is paid individually, in their own name.

13.3 The rate, and payouts. In a Session or Direct Call with an Earner, the first paid minute of the call credits that Earner 8 Coins and every paid minute after it pays the Earner's level rate, and a Gift sent to an Earner credits 11 Coins per Matchstick of its price, whether the Member bought the Matchstick or got it free on signup. The first paid minute and the Gift rate are fixed; the levels, the minutes each needs and the rates are shown in the Earner hub. An Earner's level is never shown to Members and never changes what a Member pays. 100 Coins = USD 1.00, fixed and never re-rated. Guest minutes credit nothing: a Guest holds no Matchsticks, so no Matchstick is consumed and no Coins are credited for a Guest minute. Where the other person is a Free User, no Coins are credited: a Free User earns nothing from a Session or a Direct Call, and a Gift sent to a Free User is delivered as a Gift and credits no Coins. A paid Message an Earner receives credits 1 Coin (5.2). A Like, and taking one back, credits no Coins to anyone and counts toward no level; both are free for a Free User or an Earner (6.7a). A Wallet balance exists only for an Earner, is not the Earner's money or property until paid out, and does not expire.

The minimum payout is 5,000 Coins (USD 50). An Earner requests a payout from the Wallet. We review each request and pay approved requests in the weekly payout run. We pay approved requests in cryptocurrency, to a wallet the Earner has confirmed is theirs, held in the Earner's own name. Bank transfer to an IBAN account and Wise are coming soon. A payout in cryptocurrency is paid in a stablecoin, less the network fee for sending it, which is shown before the money is sent; the Earner Agreement carries the rules. A payout is never made to a partner, relative, friend, manager, agency or company, and never to anyone else's wallet.

13.4 This section is a summary. The full terms are in the Earner Agreement you accept when you apply for Earner status, and that document governs the earning relationship. The Earner Agreement page summarises it in plain English; where that summary and the agreement you accepted differ, the agreement you accepted applies.

14. Suspension and termination

14.1 By you. You may stop using the Platform at any time and close your Account in settings or at support@yunoh.com.

14.2 By us. We may suspend or terminate your Account for breach; where the law, a regulator or a payment partner requires it; where we reasonably suspect fraud, financial crime or a risk to another User; where it has been inactive for a prolonged period and we have given notice; or where we stop offering the Platform in your territory, on reasonable notice. On termination your right to use the Platform ends, any Session ends, and we delete or de-identify your data as the Privacy Policy describes, subject to retention we must apply.

14.3 Your Matchsticks. If we end it, you get your money back whatever the date. Where we close your Account for any reason that is not your breach (including prolonged inactivity, or our decision to stop offering the service), we refund the whole price of any purchase from which you have consumed nothing, on the rules in 9.2, and the 14 days in 9.1 do not apply.

If you close it yourself, we refund an untouched purchase only inside those 14 days. Outside it a purchase can no longer be turned back into money, and closing your Account ends your access to the Matchsticks in it. We will tell you exactly that, and show you what you are giving up, before you confirm. To stop using Yunoh you need not close anything: your Matchsticks never expire. Free and promotional Matchsticks came from no purchase, so there is nothing to refund on them. The one exception is an Account we terminate for serious breach: no refund, so far as the law allows; where it does not, or that would be disproportionate, we refund the price paid less any loss properly suffered.

14.4 A Wallet balance. Where an Earner closes their Account, or we terminate it for a reason that is not their breach, the accrued balance remains payable, subject to the ordinary checks and to any re-verification we ask for, and to the Earner Agreement; a final balance below the minimum payout of 5,000 Coins (USD 50) is paid in full, less the network fee for sending it, in the final run, by the payout method in 13.3, to the wallet the Earner has confirmed is theirs, held in the Earner's own name. Where we terminate for fraud, chargeback abuse, unlawful conduct or a serious safety breach, the balance is held while we investigate for no more than 60 days, after which what may be withheld is limited to the earnings attributable to the breaching conduct plus our actual loss; the rest is paid. We give reasons, and the Earner may appeal under 11.4.

We do not keep money an Earner has earned. A balance does not expire, we charge no dormancy or inactivity fee, and the passage of time is never a forfeiture. Where an Account has been inactive for a long period, and after we have tried to reach the Earner, we stop carrying the balance in our accounts. That is an accounting step and takes nothing away: if the Earner comes back within two years of it, confirms their identity again and the balance is genuinely theirs, we reinstate and pay it in full. After those two years the reinstatement right under this agreement ends, but nothing here shortens any limitation or prescription period the general law gives you.

14.5 Survival. Sections 6, 8, 9, 12, 14, 15, 18 and 19, and anything else which by its nature should, survive termination.

15. Availability, disclaimers and liability

15.1 Our undertaking. We provide the Platform with reasonable care and skill, and supply what you have paid for. Beyond that we do not promise it will be uninterrupted or error-free, or that our moderation will detect every breach; 4.8 covers matching.

15.2 Other Users. Users are independent adults, not under our control. We carry out the checks in section 3, moderate and act on reports, but cannot guarantee any User's identity, character or conduct, and are not party to any interaction between Users. A User's Likes reflect what other Users chose to give and are not an endorsement by us. Nothing on the Platform is medical, psychological, legal or financial advice, and Yunoh is not a crisis service; if you are in danger, contact your local emergency services.

15.3 What we never exclude. Nothing in this agreement excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for gross negligence or wilful misconduct, for a breach of our safety obligations, or for anything else that cannot lawfully be excluded, including your consumer rights under mandatory law, our obligation to supply the Platform in conformity with this agreement, and your remedies where we do not.

15.4 What is limited. Subject to 15.3, and so far as the law permits, we are not liable for loss of profit, business or anticipated savings, loss of opportunity, or any loss not reasonably foreseeable when you entered into this agreement. Our total liability for all other loss is limited to the greater of (a) what you paid us in the 12 months before the claim and (b) USD 500. That limit does not apply to 15.3, to a refund due under sections 8 or 9, or to an Earner's accrued Wallet balance payable under the Earner Agreement, and it does not apply at all to loss from a breach of our safety obligations.

15.5 Events outside our control. We are not liable for a failure or delay caused by an event beyond our reasonable control: fire, flood, epidemic, war, civil unrest, government action, sanctions, strike, or failure of a telecommunications network or a hosting or payment provider. Where such an event lasts more than 30 days and prevents us providing the Platform, either of us may terminate on notice, and 14.3 applies to your Matchsticks.

15.6 If you are not a consumer. If you use the Platform in the course of a business, you indemnify us against claims, losses and reasonable costs arising from your breach, your content or your unlawful conduct. This does not apply to a consumer, except where the claim arises from fraud.

16. Changes

16.1 We may add, change, suspend or remove features, and change this agreement, to reflect a change in the Platform, our vendors, the law or a payment partner's requirements. For any change that materially affects your rights or obligations we give at least 30 days' notice, by email and in-product, saying plainly what is changing. We may act at once where the law or a regulator requires it, or to address a security or safety risk. The agreement in force is the one published here.

16.2 If you do not agree, you may leave and take your money with you. You may close your Account before the change takes effect. Where the change materially affects your rights or obligations, we refund the whole price of any purchase from which you have consumed nothing, whatever the date: the 14 days in 9.1 do not apply, and we do not treat you as having closed voluntarily. The other rules in 9.2 still govern how the money comes back. Tell refund@yunoh.com. For a change that does not materially affect your rights or obligations, 14.3 applies in the ordinary way, and continuing to use the Platform after it takes effect means you accept it.

17. Your other rights, and who you can complain to

17.1 Your other consumer rights. Where anything of ours conflicts with a right you have under the mandatory law of the country where you live, the right wins, and the rest of the document continues to apply. Your other rights as a consumer in the United Kingdom and in the EU and EEA, including the conformity of digital content, the pre-contract information we owe you and protection against unfair terms, are set out in section 11 of the Refund Policy, which sits alongside those rights, never in place of them.

17.2 Your rights over your personal data. The full picture is in the Privacy Policy. PXL NexQuantum Ltd is the controller.

In the EU or EEA, the General Data Protection Regulation (EU) 2016/679 applies. Complain to the Office of the Commissioner for Personal Data Protection of the Republic of Cyprus (www.dataprotection.gov.cy), or to the supervisory authority where you live, work, or where you think something went wrong.

In the United Kingdom, the UK General Data Protection Regulation and the Data Protection Act 2018, as amended by the Data (Use and Access) Act 2025, apply to our processing, because we offer this service to people in the United Kingdom. We have not appointed a UK representative; the Cyprus contact is the route. Write to privacy@yunoh.com: it reaches us directly, is the route for every UK data protection question, and is answered on the same timescale as any other data protection request. You may also complain to the Information Commissioner's Office (www.ico.org.uk) directly, without coming to us first.

Either way you have the same rights: access, rectification, erasure, restriction, portability, objection, and the right not to be subject to a decision based solely on automated processing producing legal or similarly significant effects. The Privacy Policy explains how, and what we need from you. One right has a faster route: a non-consensual intimate image goes to ncii@yunoh.com under 5.3, not the ordinary erasure route, and the depiction is removed within 48 hours of a valid request. Where your data leaves the country you are in, we require an adequacy decision where one covers the recipient, and otherwise standard contractual clauses with a transfer risk assessment; for UK data, on the mechanisms approved for UK transfers.

17.3 Escalating a complaint. Start with us, under 11.5 and the Complaints and Content Removal Policy. If that does not resolve it:

Where, and about what Who
United Kingdom: free independent advice Citizens Advice consumer service (www.citizensadvice.org.uk/consumer), which also refers matters to Trading Standards
United Kingdom: national enforcer of consumer protection law Competition and Markets Authority (www.gov.uk/cma)
United Kingdom: the safety of the service, rather than money Ofcom (www.ofcom.org.uk)
EU and EEA: a consumer dispute an alternative dispute resolution body listed by your Member State under the Consumer ADR Directive; find your national contact point through the European Consumer Centres Network (www.eccnet.eu)

The European Commission's online dispute resolution platform closed on 20 July 2025 and is not a route. We do not commit to any named arbitration or ADR body: we are not obliged to use one and have not agreed to. Our final response will tell you whether we are willing to use one and, if so, which. You may also complain to the consumer-protection authority where you live, and in Cyprus to the competent national authority. Nothing here requires you to use our process first, and nothing here stops you going to court.

17.4 Accountability for online safety. Accountability for our online-safety compliance, and for engagement with Ofcom, sits with a single individual, our Head of Trust and Safety. The role reports to the board and cannot be delegated to a nominee, and it is identified in Age Assurance and Online Safety. The route to that person (for Ofcom, for any other UK authority, and for you) is legal@yunoh.com.

18. Law and jurisdiction

18.1 Governing law. This agreement, and any dispute arising out of it or its subject matter, including a non-contractual one, is governed by the law of the Republic of Cyprus, and the courts of the Republic of Cyprus have exclusive jurisdiction.

18.2 If you are a consumer, that takes nothing away from you. You keep the protection of the mandatory law of the country where you are habitually resident, and you may sue us in its courts: a UK consumer in the United Kingdom, an EU consumer where they live. We will sue you only in the courts of your country of residence where mandatory law requires it, and the exclusive jurisdiction in 18.1 does not apply to you so far as mandatory law says otherwise.

19. General

19.1 Assignment. You may not assign or transfer your rights, obligations or Account without our written consent. We may assign ours to a group company, or on a merger, acquisition or sale of assets, if that does not reduce your rights; we will tell you.

19.2 Severability and waiver. If a provision is held invalid or unenforceable it is severed to the minimum extent necessary and the rest continues. Not enforcing a right is not a waiver of it.

19.3 Entire agreement. This agreement and the documents named in 1.3 are the whole agreement between you and us about the Platform, replacing any earlier understanding. Nothing here limits liability for fraudulent misrepresentation or removes your right as a consumer to rely on a pre-contractual statement. Only you and the Company may enforce it.

19.4 Communications, relationship and language. We may communicate with you by email to the address on your Account and by in-product notification; electronic records are as valid as paper, and notices count as received on the day of sending, or the next business day if sent out of hours. Nothing here creates a partnership, joint venture, employment or agency relationship. The English version prevails.

Contact

Nothing in this agreement removes or limits any right you have under mandatory local law.