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Child Safety Standards

Operated by: PXL NexQuantum Ltd, Republic of Cyprus (EU)
Applies to: Everyone on Yunoh, and to all Company personnel and moderators

1. Zero tolerance

Yunoh is for adults. Nobody under 18 may use it, appear on it, or be present in a Session, in any capacity.

We have zero tolerance for child sexual abuse material and for any sexualisation of a minor. There is no threshold to cross and no first warning: every case ends in immediate removal, preserved evidence and a report on the routes at section 7.

If you are under 18, please leave. You are not in trouble with us, but you cannot be here.

2. What is prohibited

Absolutely prohibited, anywhere on Yunoh, in words, images, staging or behaviour alike:

  1. Child sexual abuse material (CSAM): any image, video, live depiction, drawing, animation or computer- or AI-generated depiction of a minor in a sexual context. Producing, requesting, sharing, linking to, describing or attempting to obtain it all count.
  2. Child sexual exploitation and abuse of any kind, including procuring or trafficking a minor.
  3. Sexualisation of a minor: sexual comments about, sexual interest in, or sexual role-play involving a minor or a person presented as one. Age-play framed as fantasy between adults is covered, as is staging an adult to appear to be a minor.
  4. Grooming or solicitation of a minor: any attempt to develop contact with, gain the trust of, obtain images from, or arrange to meet a person under 18.
  5. A minor participating in a Session in any capacity, or in place of an account holder.
  6. A minor appearing in frame or being audible during a Session, in any capacity, background included.
  7. Assisting a minor to access Yunoh: sharing an account, declaring or verifying on their behalf, or bypassing an age or identity check.
  8. Any material sexualising a person who appears to be a minor, whatever their actual age or documentation.

Point 8 is deliberate: we act on appearance and on reasonable suspicion, do not wait for proof of age before ending a Session, and do not resolve doubt in favour of access.

3. How minors are kept off the Platform

Everyone confirms that they are 18 or over before using Yunoh. Beyond that confirmation there are two separate checks, Earner verification and the age gate, and passing one is never passing the other. What stands before a Session is not the same in every place, and this section says exactly what it is.

Every Earner has their identity and age verified before earning anything. Earner verification is carried out by our identity check from a government-issued photo identity document, with a liveness check, an age check and sanctions screening, after we accept an application for Earner status and before anything is earned. It applies to every Earner, in every country where Earner status is open, and it is never optional, deferred or waived. It is a condition of earning, not of using the camera: a Free User takes part in Sessions without it.

Every User in a gate country (the United Kingdom, Brazil and Japan), on either side, passes identity verification (a check of a government-issued photo identity document) before any Session, any Message and any purchase; the United Kingdom is a launch market, and the gate applies there from launch. There is no Guest access in a gate country. The check is universal in every gate country, never risk-triggered and never activity-triggered. In the United Kingdom the reason is a legal one: only a universal check supports our conclusion under section 36 of the Online Safety Act 2023 that child access is not possible, which is what disapplies the children's duties in sections 11 and 12.

Outside the gate countries, every registered User confirms their age at registration; a Member who pays by card is additionally screened by a payment-card signal at that purchase; a crypto purchase carries no card signal, and nothing replaces it; Guests and Free Users self-declare only, and we state that gap plainly rather than dress it up. Outside the gate countries a Guest or a Free User reaches a Session on a self-declaration alone, and so does a Member who has not yet bought anything or who has paid with cryptocurrency. Everything after that declaration is detection, not prevention. Age Assurance and Online Safety owns both checks, the reasoning, the gap and what reduces it.

We act on suspicion, and we may require identity verification of any User at any time. Where a User is reported as looking under age, where a classifier or moderator raises an apparent-minor signal, or where an account looks to have changed hands, the account is restricted meanwhile, and we may require the User to complete identity verification, or to repeat it. Suspicion is enough.

4. No minor in frame, including your own child

A minor must never appear in frame, be audible, or be present in the room during a Session: every User, every Session, no exceptions, including a User's own child. Take Sessions in a room where children are not present, and end the Session if a child comes in; doing so is never held against you.

A minor briefly and innocently in frame, promptly removed, is a safety intervention and a warning. A minor deliberately placed or kept in frame, or referred to in any sexual way, leads to permanent removal under section 2, on the process in section 6.

5. Detection

An automated minor-detection classifier runs on every live Session, in real time. Detection is transient: frames are analysed in flight and no recording of the Session is created. Where a threshold is crossed, a limited artefact (a flagged still, a classifier score, a timestamped event) is preserved.

An apparent-minor detection above the review threshold ends the Session automatically and immediately, places an immediate automatic hold on both accounts pending review by a person, and raises a child-safety escalation, without waiting in a queue or for human confirmation. The lasting decision on each account is taken by a person, never by automated means alone. Our moderation system can flag someone who appears to be a minor for a person to review; it never estimates anyone's age to let them in. We use no facial age estimation to give anyone access.

Nobody may send an image in a Message, and every profile photo is scanned before anyone else can see it. A profile photo that fails the scan is blocked and is never shown to anyone else. Any image or profile photo that appears to depict or sexualise a minor is preserved as evidence, places an immediate temporary hold on the account it came from pending review by a person, and is reported under section 7.

Apparent-minor thresholds are set more conservatively than any other category, and we do not tune them down to reduce interruptions. Behavioural signals trigger review in their own right: a school setting or uniform in view, references to school or curfews, a stated or implied age under 18, or repeated reports that someone looks young.

6. What happens when a signal arises

Any signal that a minor is involved triggers this at once, without waiting for confirmation, at any hour of any day, ahead of our general complaint response target. The immediate steps are not held up for a person to confirm them; the reporting decision and the lasting decision on an account are taken by a person.

  1. The Session is terminated immediately (not paused, not monitored) and an immediate temporary hold is placed on every account involved, pending review by a person: no Session, no Matchstick purchase, no payout request, no data deletion.
  2. Evidence is preserved under legal hold (artefacts, Messages, account, device and payment records, and the report) and no erasure or account-deletion request removes it while the hold stands.
  3. We do not tip off. The account holder is not told the substance of the suspicion, the source of a report, or that a referral may be made.
  4. The case is escalated at once to our Head of Trust and Safety or, in their absence, our Deputy Head of Trust and Safety, who owns the reporting decision and contact with the authorities, without waiting for a shift change or a business day.
  5. The case is reported on the routes at section 7. Reporting is not discretionary, and we report on reasonable suspicion even where no law compels it.
  6. The account is permanently closed, once a person has reviewed the case and confirmed the breach, and, so far as we are able, blocked from re-registering. Where the review does not bear the signal out, access is restored promptly and we explain why. Any Wallet balance is held while we investigate for no more than 60 days, after which what may be withheld is limited to the earnings attributable to the breaching conduct plus our actual loss, as section 14.4 of the User Agreement and the Earner Agreement set out.
  7. The child comes first: where a minor is identifiable and at risk we refer to the authorities and, where appropriate, a child-protection helpline, ahead of anything else.

A removal under section 2 is final on the substance, and the appeal route in the Complaints and Content Removal Policy does not reopen it. We still give a statement of reasons so far as the law and any investigation allow, and we will consider a challenge that the account was wrongly attributed to you. A genuine adult wrongly caught by an apparent-minor classifier is in a different position: that is a question of age, resolved by identity verification, or by repeating it, under Age Assurance and Online Safety. Nothing here removes your right to complain to a supervisory authority or seek a remedy from a court.

7. Preservation, safe handling and the reporting routes

Preservation beats deletion. Where a case involved child sexual abuse material, the sexual exploitation of a minor, grooming or a child at risk, the material and associated records are preserved and reported: held as long as the law, a competent authority or a live investigation requires; kept in a segregated, restricted store, which only an owner of the Company or our Head of Trust and Safety may open, every view logged; and excluded from ordinary erasure and account-deletion flows. A law-enforcement preservation request is applied at once. While an Account is on hold, or is the subject of an open child-safety case, the normal retention periods do not run against it: its evidence, Messages and identity-check files are kept until the case is decided, and the normal periods then apply. Ordinary moderation records unconnected to a child-safety case are deleted on the schedule in the Privacy Policy.

The routes, by name.

Suspected CSAM is not viewed, copied, downloaded, forwarded or retained beyond what is strictly necessary to make the report. Where the law requires handling only by the authorities, it is preserved in place with access restricted rather than reviewed internally, so our own people do not commit an offence doing their job.

We respond to valid legal process, act on emergency requests without formal process where a child is at imminent risk, and refer proactively on reasonable suspicion, whether or not anyone has asked us to.

8. Reporting a concern

Anyone can report a child-safety concern, whether or not they use Yunoh. Users report from inside a Session or from the People you met history; anyone else emails childsafety@yunoh.com, monitored and escalated immediately, at any hour. Child-safety reports do not queue behind general support.

Law-enforcement, government and regulator requests, including preservation and disclosure requests, go to legal@yunoh.com. Other safety matters that do not involve a child go to support@yunoh.com. A request that arrives at the wrong address is still acted on; we reassign it.

If you suspect the person you are speaking to is under 18, end the Session and report it. Do not investigate, ask for proof, continue to gather evidence, or warn the person. If a child is in immediate danger, contact your local emergency services first, then tell us. If you are not certain, report it anyway: a good-faith report is never held against you.

9. Voluntary measures: RTA and ASACP

Neither is required of Yunoh by law or by the content the Platform carries. We adopt them anyway.

RTA: Restricted To Adults, served on every page of yunoh.com rather than an entry page alone, announcing in a form software can read that this is an adults-only service.

ASACP. Yunoh will apply for membership of the Association of Sites Advocating Child Protection (ASACP) at launch and follows its Best Practices. ASACP runs a hotline for suspected child sexual abuse material and underage participation and maintains the RTA standard.

Neither is age assurance, and neither substitutes for any control in these Standards. RTA verifies nobody and works only where filtering software is installed and running on the child's side.

10. Responsibility, training and review

Designated responsible person. Accountability for child safety sits with a single senior individual, our Head of Trust and Safety, who takes the escalation and reporting decision and is the contact for the authorities. The deputy is our Deputy Head of Trust and Safety, who provides cover, so escalation is always reachable at any hour. The role reports to the board and cannot be delegated to a nominee. The route to whoever holds the role, for a User, a regulator or any authority, is childsafety@yunoh.com, monitored and escalated immediately at any hour.

Training and wellbeing. Everyone with access to user content or accounts is trained before live work on indicators that a User may be under 18, grooming patterns, the protocol at section 6 including the no-tip-off rule, safe handling of suspected CSAM, the reporting routes at section 7, and the escalation route at any hour. Anyone exposed to child-safety material is offered confidential psychological support at the Company's cost.

Review. These Standards are reviewed at least annually with legal input, and immediately after any child-safety incident, any change to the reporting pathway or a relevant law, or any change to our identity check or to a detection threshold.

Contact

Nothing in these Standards removes or limits any right you have under mandatory local law.